FIXIT SA Information

At FIXIT SA, we help electronics and appliance brands turn after-sales service into a true competitive edge. Through smarter repairs, sustainable strategies, and outstanding customer experience, we optimize costs, extend product lifecycles, and strengthen loyalty, because great brands are built on great experiences. Our mission: to enhance brand value by combining technical expertise, sustainability, and customer experience into one seamless service ecosystem. WHAT WE DO We manage the entire after-sales journey – from first contact to advanced repair, helping brands build resilient, circular service strategies: - Customer care & technical support: hotline, email, chat, video. - RMA & claims handling: logistics, in-/out-of-warranty repairs and replacements. - Returns & refurbishment: returns management, grading, refurbishing, re-packaging. - On-site services: e.g., for large-format displays. - Smarter solutions: AI-driven diagnostics & advanced CX analytics. - Deep electronic repairs: Level 2 & 3 (SMAD/BGA), including re-engineering without OEM documentation. - Knowledge building: technical documentation, FAQs, digital content. WHERE WE OPERATE With hubs in Central Europe and established logistics partners across Europe, we provide consistent, high-quality after-sales services wherever your customers are. We are trusted by leading global brands and recognized with awards such as the Forbes Diamond and the Stena Circular Economy Award. WHY IT MATTERS We don’t just repair products; we extend lifecycles, reduce emissions, and deliver measurable ESG outcomes with ROI. With FIXIT, brands achieve: - Reduced costs and downtime, - Higher customer satisfaction and loyalty (4.5★ Google rating), - Verified sustainability outcomes, including certified carbon insets from repair. If you’re ready to explore how smarter repairs can optimize costs, boost sustainability, and strengthen your brand’s competitive advantage, let’s start the conversation.