Fis Information

FIS, through our partner Digital Dialogue, offers the ultimate Member Relationship Center , featuring dynamic cross-selling expertise to complement our system and service capabilities. No one else in the industry delivers such a complete package of services during every single call from your members. Managing lending channels along with other credit union services has become more challenging as the number of access points for members increases. Coordinating in-person, phone, Internet and shared branching channels to provide member service across a broader range of products is a multifaceted task. Member expectations for round-the-clock availability require continuous and consistent service capabilities. Our live Custom Call Center Outlet can handle routine questions and transactions for your members 24 hours a day, 365 days a year. The call center provides members with another convenient way to obtain immediate account information, conduct transactions, check rates and much more. So whether it's online or by phone, we're able to personalize and maximize each member interaction.