Fiona Veitch Email & Phone Number
Senior Director Central Reservations @ Sani/Ikos Group
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Fiona Veitch Location
- United Kingdom
Fiona Veitch Work
- Senior Director Central Reservations @ (September 2025 - Present)
- Regional Vice President CEC EMEA and CALA @ (March 2020 - September 2025)
- Senior Director of Global Contact Centres @ (November 2013 - March 2020)
- Head of Contact Centre UK and ROI @ (October 2010 - November 2013)
- Offshore Client Relationship Manager and Outsource Manager @ (December 2009 - October 2010)
- Customer Services Manager, Energy First @ (April 2009 - November 2009)
- Head of Contact Centre Operations @ QHotels (June 2005 - November 2008)
- Manager, Mortgage Sales @ first direct (June 2002 - June 2005)
- Team Manager and Trainer, Customer Services @ first direct (July 1998 - June 2002)
Fiona Veitch Education
- York College of Arts and Technology
Business Studies
Fiona Veitch Skills
- Analytical Skills
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- Build Strong Relationships
- Business Case Preparation
- Business Process Improvement
- Call Centers
- Capacity Planning
- Change Management
- Client Relations
- Coaching
- Communication
- Contact Centers
- Contact Centre
- Continuous Improvement
- Customer Engagement
- Customer Experience
- Customer Experience (CX)
- Customer Journeys
- Customer Loyalty
- Customer Satisfaction
- Customer Service
- Decision-Making
- Embraces Change
- Employee Engagement
- Employee Relations
- Executive Team
- Generative AI
- Generative AI Tools
- Generative AI for Leadership
- Generative AI for Management
- Growth Strategies
- Guest Experience
- Guest Satisfaction
- Influencing Others
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Leadership Development
- Management
- Negotiation
- Operating Budgets
- Operational Excellence
- Operational Execution
- Operations
- Organisational Transformation
- Organization Skills
- Outsourcing
- P&L Accountability
- P&L Management
- People Development
- People Management
- Performance Analysis
- Performance Management
- Performance Monitoring
- Performance Reviews
- Project Management
- Recruiting
- Relationship Building
- Relationship Development
- Sales Growth
- Service Delivery
- Service Operations
- Service Standards
- Service-Level Agreements (SLA)
- Soft Skills
- Stakeholder Engagement
- Stakeholder Management
- Strategic Planning
- Strategic Thinking
- Strategic Vision
- Strategy
- Strategy Implementation
- Talent Management
- Team Building
- Team Management
- Team Motivation
- Teamwork
- Training
- Call Center
Fiona Veitch Summary
- Fiona Veitch, based in United Kingdom, is currently a Senior Director Central Reservations at Sani/Ikos Group. Fiona Veitch brings experience from previous roles at Marriott International, Jumeirah Group / Jumeirah Hotels & Resorts, Nestlé Nespresso SA and Centrica. Fiona Veitch holds a Business Studies @ York College of Arts and Technology. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), Artificial Intelligence for Business, Build Strong Relationships, Business Case Preparation and more. Fiona Veitch has 1 emails and 1 mobile phone numbers on RocketReach.
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