Fiona Thompson Email
Governance and Compliance Manager @ Connect
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Fiona Thompson Location
- Leicester, GB
Fiona Thompson Work
- 2017 -now Governance and Compliance Manager @
- 2002 -2016 Service Delivery Manager @
- 2000 -2001 Software Analyst (PBX, VM and Call Centre) @
- 1998 -2000 Onsite Technical Resource @
- 1997 -1998 Service Centre Analyst @
- 1996 -1997 Service Centre Operator @
- 1996 -1996 Database Administrator @
Fiona Thompson Education
- University of Leeds
B.A. (Honours) (Ibero American Studies (Spanish & Portuguese))
1991-1995 - Medina High School
High School (Spanish Language and Literature)
1986-1991
Fiona Thompson Skills
- Call Center
- Call Centers
- Avaya Technologies
- Business Process Improvement
- Voice Mail
- Customer Escalation Management
- ITIL
- Customer Retention
- Internal Audit
- Contact Centre
- IVR
- SIP
- Human Resources
- Internet Protocol Ip
- Service Delivery
- CTI
- Managed Services
- PBX
- Telecommunications
- ISO 9001
- Unified Communications
- Modular Messaging
- Data Center
- Business Analysis
- Customer Relationship Management Crm
- ISO 27001
- Session Initiation Protocol Sip
- Telephony
- IP
- Customer Satisfaction
- VoIP
- Avaya
- Recruiting
- Contact Centers
- Customer Relationship Management
- Session Initiation Protocol
- Internet Protocol
Fiona Thompson Summary
- Fiona Thompson, based in Leicester, GB, is currently a Governance and Compliance Manager at Connect. Fiona Thompson brings experience from previous roles at Connect Managed Services, Avaya and Connect Communications Group Limited. Fiona Thompson holds a 1991 - 1995 B.A. (Honours) in Ibero American Studies (Spanish & Portuguese) @ University of Leeds. With a robust skill set that includes Call Center, Call Centers, Avaya Technologies, Business Process Improvement, Voice Mail and more. Fiona Thompson has 1 emails on RocketReach.
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