Fiona Thompson Email
Governance and Compliance Manager @ Connect
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Fiona Thompson Location
- Leicester, GB
Fiona Thompson Work
- Governance and Compliance Manager @ (January 2017 - Present)
- Onsite Technical Resource @ (September 1998 - April 2000)
- Service Centre Analyst @ (July 1997 - August 1998)
- Service Centre Operator @ (August 1996 - June 1997)
- Service Delivery Manager @ (January 2002 - December 2016)
- Software Analyst (PBX, VM and Call Centre) @ (May 2000 - October 2001)
- Database Administrator @ (March 1996 - July 1996)
Fiona Thompson Education
- University of Leeds
B.A. (Honours) (Ibero American Studies (Spanish & Portuguese))
1991-1995 - Medina High School
High School (Spanish Language and Literature)
1986-1991
Fiona Thompson Skills
- Call Center
- Call Centers
- Avaya Technologies
- Business Process Improvement
- Voice Mail
- Customer Escalation Management
- ITIL
- Customer Retention
- Internal Audit
- Contact Centre
- IVR
- SIP
- Human Resources
- Internet Protocol Ip
- Service Delivery
- CTI
- Managed Services
- PBX
- Telecommunications
- ISO 9001
- Unified Communications
- Modular Messaging
- Data Center
- Business Analysis
- Customer Relationship Management Crm
- ISO 27001
- Session Initiation Protocol Sip
- Telephony
- IP
- Customer Satisfaction
- VoIP
- Avaya
- Recruiting
- Contact Centers
- Customer Relationship Management
- Session Initiation Protocol
- Internet Protocol
Fiona Thompson Summary
- Fiona Thompson, based in Leicester, GB, is currently a Governance and Compliance Manager at Connect. Fiona Thompson brings experience from previous roles at Connect Communications Group Limited and Connect Managed Services. Fiona Thompson holds a 1991 - 1995 B.A. (Honours) in Ibero American Studies (Spanish & Portuguese) @ University of Leeds. With a robust skill set that includes Call Center, Call Centers, Avaya Technologies, Business Process Improvement, Voice Mail and more. Fiona Thompson has 1 emails on RocketReach.
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