Fiona O'Shea Email
Management Consultant @ Map Room Consulting
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Fiona O'Shea Location
- Birmingham, GB
Fiona O'Shea Work
- Management Consultant @ (November 2025 - Present)
- Director - Collections and Recoveries @ (April 2021 - November 2025)
- Operations Manager, Collections and Recoveries @ (January 2021 - April 2021)
- Head of Business Banking Contact Centre @ (December 2019 - December 2020)
- Senior Implementation Manager @ (February 2017 - December 2019)
- Senior Project Manager (Contract) @ (January 2016 - February 2017)
- Implementation Project Manager (Contract) @ (July 2015 - December 2015)
- Project Manager (Contract) @ (August 2013 - June 2015)
- Senior Change Analyst (Contract) @ (June 2013 - August 2013)
- Operations Manager @ (October 2009 - November 2012)
- Team Manager @ (February 2008 - September 2009)
- Team Manager @ (April 2002 - January 2008)
Fiona O'Shea Education
- Dudley College of Technology
Fiona O'Shea Skills
- Change Management
- Performance Management
- Management
- Call Centers
- Strategy
- CRM
- Stakeholder Management
- Customer Experience
- Financial Services
- Contact Centers
- Sales Management
- Project Management
- Risk Management
- Team Management
- Project Delivery
- Project Planning
- Insurance
- Business Transformation
- Training
- Relationship Management
- Business Process Improvement
- Call Center
- Banking
- Business Planning
- Vendor Management
- Sales
- Outsourcing
- FSA
- Customer Retention
- Regulatory Requirements
- Resource Management
- Account Management
- Credit Cards
- Loan Servicing
- Payment Card Processing
- Succession Planning
- Service Delivery
- Time Management
- Operations Management
- Human Resources
- Third Party Collections
- Capacity Planning
- Collections
- Retail Banking
- Project Implementation
- Leadership
- Microsoft Excel
- Analysis
Fiona O'Shea Summary
- Fiona O'Shea, based in Birmingham, GB, is currently a Management Consultant at Map Room. Fiona O'Shea brings experience from previous roles at HSBC and HSBC Commercial Banking. Fiona O'Shea holds a Dudley College of Technology. With a robust skill set that includes Change Management, Performance Management, Management, Call Centers, Strategy and more.
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