Fiona Ford Email & Phone Number
Senior Service Desk Support Analyst @ Womble Bond Dickinson (UK) LLP
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Fiona Ford Location
- Newcastle upon Tyne, GB
Fiona Ford Work
- Senior Service Desk Support Analyst @ (October 2016 - Present)
- IT Service Desk Team Leader @ (August 2008 - October 2016)
- Senior Helpdesk Analyst @ (April 2007 - August 2008)
- Support Desk Administrator @ Orchard Information Systems (April 2000 - October 2000)
- Senior Assistant: IT Helpline @ (January 1998 - December 2000)
- Service Desk Analyst @ (January 1996 - December 1998)
- Support Analyst @ (January 2001 - April 2007)
Fiona Ford Education
- Northumbria University
BSc (Hons) Mathematics
1993-1996 - Tynemouth College
Maths, Accounting, Sociology (Maths, Accounting, Sociology)
1991-1993 - Dame Allan's School 1986-1991
- Linden Preparatory School 1984-1986
Fiona Ford Skills
- Telephone Skills
- Windows Server
- Itil Continual Service Improvement
- Active Directory
- Service Desk
- ITIL
- Incident Management
- Blackberry Enterprise Server
- Itil Service Operation
- Incident Handling
- Itil Service Transition
- Document Management
- Customer Service
- Windows 7
- Service Management
- Incident Analysis
- ITIL v3 Foundations Certified
- Blackberry Enterprise
- Service Delivery
- Performance Management
- IT Service Management
Fiona Ford Summary
- Fiona Ford, based in Newcastle upon Tyne, GB, is currently a Senior Service Desk Support Analyst at Womble Bond Dickinson (UK) LLP. Fiona Ford brings experience from previous roles at Womble Bond Dickinson (UK) LLP, Orchard Information Systems and Northumbria University. Fiona Ford holds a 1993 - 1996 BSc (Hons) Mathematics @ Northumbria University. With a robust skill set that includes Telephone Skills, Windows Server, Itil Continual Service Improvement, Active Directory, Service Desk and more.
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