Fiona Doran Email & Phone Number
Associate Director, Employee Experience Impact and Knowledge Management @ Sun Life Financial
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Fiona Doran Location
- Ireland
Fiona Doran Work
- 2019 -now Associate Director, Employee Experience Impact and Knowledge Management @
- 2018 -2019 Senior Manager Service Desk Shared Services @
- 2014 -2019 Bilingual Service Desk Project Delivery Specialist @
- 2017 -2018 Service Desk Shared Services Manager @
- 2016 -2018 Service Desk Project Delivery Manager @
- 2012 -2014 Bilingual Technical Lead @
- 2011 -2012 Bilingual Service Desk Agent @
- 2010 -2011 Counter Staff @
- 2003 -2011 Chefs assistant @ Centenary Stores
Fiona Doran Education
- Help Desk Institute
(KCS v6 Principles)
2017-2017 - AXELOS
(PRINCE2 Foundation)
2016-2016 - Aspira Consulting and I.T Services
(Practical Project Management)
2016-2016 - Professional Development
(Project Management)
2015-2015 - ITIL v3 foundation certificate
ITIL foundation certificate
2014-2015 - Fetac
Supervisory management skills
2013-2013 - Waterford Institute of Technology
BBS(French) (Accounting)
2007-2011 - Colaiste Bride, Enniscorthy, Co.Wexford 2002-2007
Fiona Doran Skills
- Time Management
- Teamwork
- French
- Microsoft Excel
- PowerPoint
- Lotus Notes
- Microsoft Office
- Customer Service
- Training
- Management
- English
- Team Building
- Call Centers
- Process Improvement
- Technical Support
- Team Management
- Cash Management
- Microsoft Word
- Data Entry
- Analysis
- Team Leadership
- Performance Management
- Telephone Skills
- Troubleshooting
- Windows
- Inventory Management
- Coaching
- System Administration
- Leadership
- Customer Satisfaction
- Supervisory Skills
- Help Desk Support
- Statistics
- Sametime
- Employee Training
- Project Management
- ITIL
- Service Delivery
Fiona Doran Summary
- Fiona Doran, based in Ireland, is currently a Associate Director, Employee Experience Impact and Knowledge Management at Sun Life. Fiona Doran brings experience from previous roles at Sun Life Financial. Fiona Doran holds a 2017 - 2017 Help Desk Institute. With a robust skill set that includes Time Management, Teamwork, French, Microsoft Excel, PowerPoint and more. Fiona Doran has 2 emails and 1 mobile phone numbers on RocketReach.
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Deepika Malik
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Yan Wang
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Monika Comazzi
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Tim Deacon
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Maya Beri
Chief Information Officer, Sun Life U.S.
Toronto, ON, CA
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