Fini Information

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces use Fini as the AI support agent they can trust with high-stakes, often regulated workflows like refunds, KYC, account changes and billing disputes – not just FAQs. Our customers safely automate up to 80% of tickets in selected journeys with 98% verified accuracy, cut resolution times and lift CSAT by over 10%, while every answer stays fully traceable to their real policies, data and systems – never hallucinated. Powered by a RAGless, agentic AI architecture that plugs into your existing stack (Zendesk, Salesforce, Intercom, HubSpot and more), Fini turns AI from a risky experiment into an audited resolution layer for support. Fini already handles over 1,000,000 tickets every month for organisations like the U.S. Chamber of Commerce, Bitdefender, TrainingPeaks and multiple Fortune 500 companies, and is built to meet strict standards like SOC 2, GDPR, ISO 27001 and the EU AI Act.