Filip Kovac Email
Head of Customer Experience @ Digt AG
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Filip Kovac Location
- Switzerland
Filip Kovac Work
- Head of Customer Experience @ (November 2024 - Present)
- Head of Customer Care @ (June 2022 - Present)
- Head of Customer Order Management @ (May 2023 - January 2024)
- Operations Manager @ (June 2021 - June 2022)
- Operations Manager @ (June 2020 - June 2022)
- Junior Customer Success Manager @ (January 2021 - May 2021)
- Operations Junior @ Numbrs (March 2019 - January 2020)
- Information Technology Field Technician @ (June 2018 - December 2018)
- Co-Founder @ Frizzle GmbH (June 2017 - December 2018)
- Customer Sales Specialist @ (July 2015 - May 2017)
- Sales Specialist @ (December 2011 - July 2014)
- Berufslehre als Versicherungskaufmann @ (August 2009 - August 2012)
Filip Kovac Skills
- Aftersales
- Analytik
- Analytische Fähigkeiten
- Artificial Intelligence (AI)
- Business
- Business Intelligence (BI)
- Business-to-Business (B2B)
- Coaching
- Coaching & Mentoring
- Communication
- Confluence
- Customer Service
- Datenanalytik
- Datensammlung
- Denkfähigkeit
- Deutsch
- E-Commerce
- Englisch
- Fehlerbehebung
- Gästebetreuung
- IT Service Management
- Informations- und Kommunikationstechnik (ICT)
- Informationstechnologie
- JIRA
- KPI-Dashboards
- KPI-Implementierung
- KPI-Reporte
- Kontaktzentren
- Kunden-Support
- Kundenbindung
- Kundenerfahrung
- Kundengewinnung
- Kundeninteraktion
- Kundenzufriedenheit
- Leadership
- Management
- Microsoft Office
- Microsoft Word
- OS X
- Onboarding
- Operations
- Outsourcing
- Problemlösung
- Project Management
- Projektplanung
- Prozessverbesserung
- Sales
- Schulung
- Service-Level Agreements (SLA)
- Serviceorientierung
- Software as a Service (SaaS)
- Teamführung
- Teammanagement
- Teamwork
- Ticketing-Systeme
- Vertrieb
- Zendesk
- iOS
Filip Kovac Summary
- Filip Kovac, based in Switzerland, is currently a Head of Customer Experience at Digt AG. Filip Kovac brings experience from previous roles at Digt AG, Upscale Interiors AG and Marmot.finance. With a robust skill set that includes Aftersales, Analytik, Analytische Fähigkeiten, Artificial Intelligence (AI), Business and more. Filip Kovac has 1 emails on RocketReach.
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