Fernando Serra's Location
New York, NY, US
Fernando Serra's Work
- Principal Success Architect @ ServiceNow
- Head of IT Service Management @ SGS
- ServiceNow Program Director @ SGS
- ServiceNow Business Line Hub Lead - Switzerland @ Accenture
- ITSM Delivery Manager and Global Service Desk Coordinator @ Holcim Group Services Ltd (LafargeHolcim headquarters)
- Operations Engineer @ Holcim Group Services Ltd (LafargeHolcim headquarters)
- Senior Support Analyst (Temporary Project) @ Societe Generale
- Identity and Access Management Team (Temporary Project) @ Roche
- Senior helpdesk support coordinator (Temporary Project) @ Glencore
- Sr. User Support Specialist (Temporary Project) @ Kofax
Fernando Serra's Education
- Zurich International Business School
Mini MBA Programme (Leadership, Finance, Strategy & Marketing)
2017 - 2018 - ITESL
FC (English Language)
1996 - 1998 - Jesus Perez Martinez
High School (Commercial expert with specialization on informatics)
1993 - 1998
- St. Nicholas English School
Elementary School (Bilingüal (English - Spanish))
1986 - 1993
Fernando Serra's Skills
- IT Service Management
- Managing Offshore Teams
- Global Customer Service
- Customer Service
- Outsourcing Management
- Committed to Customer Satisfaction
- Quality Management
- Project Management
- Windows Server
- IT Management
Fernando Serra's Summary
Fernando Serra, based in New York, NY, US, is currently a Principal Success Architect at ServiceNow, bringing experience from previous roles at SGS, Accenture and Holcim Group Services Ltd (LafargeHolcim headquarters). Fernando Serra holds a 2017 - 2018 Mini MBA Programme in Leadership, Finance, Strategy & Marketing @ Zurich International Business School. With a robust skill set that includes IT Service Management, Managing Offshore Teams, Global Customer Service, Customer Service, Outsourcing Management and more, Fernando Serra contributes valuable insights to the industry. Fernando Serra has 6 emails and 1 mobile phone number on RocketReach.
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