Specialist III, Customer Success @ (June 2023 - July 2024)
Customer Success Manager and Operations Lead @ (July 2021 - March 2023)
Member Experience Team Lead @ AAA Northern California, Nevada & Utah (September 2018 - February 2021)
Account Manager @ Laura Peterson State Farm Agency (January 2018 - July 2018)
Executive Team Lead Asset Protection @ (June 2014 - January 2018)
Resident Advisor @ (August 2012 - May 2014)
Executive In Training - Assest Protection @ (May 2013 - August 2013)
Fernando Medrano Education
USC Marshall School of Business
Bachelor of Science (B.S.) (Business Administration)
2010-2014
Fernando Medrano Skills
Account Management
Churn Management
ChurnZero
Communication
Cross-functional Team Leadership
Customer Advocacy
Customer Onboarding
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Success
Customer Success Enablement
Customer Success Operations
Data Analysis
Data Analytics
Data Science
Data Visualization
Event Planning
Expansion Strategies
Leadership
Love Of Learning
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Pivot Tables
PowerPoint
Problem Solving
Program Management
Project Management
Relationship Building
Renewals
Salesforce.com
Software as a Service (SaaS)
Spreadsheets
Strategic Thinking
Strategy
Success Operations
Teaching
Time Management
Zendesk
Zoom
Sales
User Interface Design
Public Speaking
Marketing
Photoshop
Fernando Medrano Summary
Fernando Medrano, based in Santa Maria, CA, US, is currently a Digital Engagement Manager, Senior - Success Programs at Calix. Fernando Medrano brings experience from previous roles at Calix and Overflow. Fernando Medrano holds a 2010 - 2014 Bachelor of Science (B.S.) in Business Administration @ USC Marshall School of Business. With a robust skill set that includes Account Management, Churn Management, ChurnZero, Communication, Cross-functional Team Leadership and more. Fernando Medrano has 2 emails and 1 mobile phone numbers on RocketReach.
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