Fernando Gutierrez Email & Phone Number
Director, Customer Support | Americas @ Merck Life Science
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Fernando Gutierrez Location
- San José, CR
Fernando Gutierrez Work
- Director, Customer Support | Americas @ (May 2026 - Present)
- Vice President Customer Success @ (January 2023 - March 2026)
- Americas | Senior Director Customer Success @ (September 2020 - December 2022)
- Technology Services Lead | Latin America, at Mondelēz International, Inc. @ (October 2018 - September 2020)
- IT Director | Americas, Asia and Pacific Network Operations Center at Western Union @ (August 2013 - September 2018)
- Director, Global Process and Productivity @ (October 2011 - July 2013)
- Manager Networks, Strategic Partner Management @ (March 2008 - September 2011)
- EMEA NOC Manager @ (October 2001 - March 2008)
- NOC Engineer II @ (March 2000 - October 2001)
- Work Force Manager and TelecomSpecialist @ Sykes (January 1999 - March 2000)
Fernando Gutierrez Education
- Universitat Oberta de Catalunya
Master (Information Technology)
2006-2008 - Universidad Fidélitas
Bachelor (Industrial Engineer)
1996-2001
Fernando Gutierrez Skills
- Analysis
- Building Trust
- Business Analysis
- Business Case Preparation
- Business Process
- Business Process Improvement
- Business Transformation
- Call Center
- Call Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Success
- Customer Support
- Emerging Trends
- Employee Engagement
- Executive Team
- Facilitation
- Global Client Management
- Global Cross-Functional Team Leadership
- Global Operations
- Global Operations|Vendor Management|Process Optimization|Change Management
- IT Management
- IT Operations
- IT Service Management
- IT Strategy
- ITIL
- Infrastructure
- Integration
- Key Performance Indicators
- Leadership
- Management
- Operational Excellence
- Operations Management
- Partner Relationship Management
- People Development
- Problem Solving
- Process Improvement
- Service Delivery
- Shared Services
- Strategic Planning
- Strategic Vision
- Strategy
- Team Management
- Vendor Management
- • Customer Success|Global Operations|Enterprise Operations|P&L Management|Cost Optimization|BPO Management|Executive Leadership
- • Customer Success|Service Delivery|Omnichannel Strategy|Workforce Management|Process Optimization
Fernando Gutierrez Summary
- Fernando Gutierrez, based in San José, CR, is currently a Director, Customer Support | Americas at Merck Life Science. Fernando Gutierrez brings experience from previous roles at Align Technology, Mondelēz International and Western Union. Fernando Gutierrez holds a 2006 - 2008 Master in Information Technology @ Universitat Oberta de Catalunya. With a robust skill set that includes Analysis, Building Trust, Business Analysis, Business Case Preparation, Business Process and more. Fernando Gutierrez has 1 emails and 4 mobile phone numbers on RocketReach.
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