Fernando Duarte Email & Phone Number
Support Platform Manager @ Squarespace
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Fernando Duarte Location
- South San Francisco, CA, US
Fernando Duarte Work
- Support Platform Manager @ (June 2026 - Present)
- Founder and CCO @ (October 2022 - Present)
- Advisor to the Board @ (January 2023 - June 2026)
- Advisor to the Board @ (May 2023 - March 2026)
- Volunteer CX Coach at Zendesk for Startups @ (February 2020 - January 2026)
- Director of Support @ (July 2023 - November 2025)
- Head of CX Tools and Technology @ (August 2022 - February 2023)
- Senior Director of Support @ (May 2022 - August 2022)
- Director of Support @ (October 2020 - May 2022)
- Director of Support @ (February 2019 - October 2020)
- Sr Manager, Technical Support @ (June 2018 - January 2019)
- Senior Manager, Technical Support @ (October 2015 - June 2018)
- Senior Manager, Global Support @ (May 2013 - June 2015)
- Senior Integration Specialist @ (January 2012 - May 2013)
- Customer Support Analyst @ (November 2010 - January 2012)
- Senior Integration Engineer @ (April 2010 - November 2010)
- PLM Support Business Analyst @ (February 2009 - October 2009)
- Sr Technology Analyst @ Mervyns (November 2007 - October 2008)
- Store Support Center Supervisor @ Mervyns (August 2006 - November 2007)
- Helpdesk Manager @ (March 1998 - July 2006)
- Owner and CEO @ BA Geeks, Inc. (January 2004 - January 2006)
Fernando Duarte Education
- City College of San Francisco
(Mathematics, Computer Science)
1986-1990
Fernando Duarte Skills
- Leadership
- Operations Management
- Process Improvement
- Leadership Development
- SaaS
- Integration
- Vendor Management
- CRM
- Cloud Computing
- Business Analysis
- Troubleshooting
- Security
- Strategy
- Software Development
- Analysis
- Professional Services
- Retail
- System Administration
- Agile Methodologies
- Software Documentation
- Change Management
- Infrastructure
- Service Level Agreements
- IT Management
- Vendor Relations
- SLA
- Project Implementation
- Retail Industry
- Customer Relations
- Salesforce.com
- Databases
- Servers
- Oracle
- Management
- Customer Service
- Cross-functional Team Leadership
- Team Leadership
- Problem Solving
- Mentoring
- Team Building
- Team Management
- Staff Management
- Employee Engagement
- Reltio
- Hardware
- Vendors
- Solution Implementation
- Cost Benefit
- Cost Analysis
- Technology Implementation
- SharePoint
- Visio
- Technical Documentation
- VBScript
- Procedural
- TCP
- LAN
- Process Creation
- Customer Relationship Management
- Splunk
- Negotiation
- Analytical Skill
- Support Analysts
- Scripting
- Restructuring
- Networking
- Engineering
- SQL
- Knowledge Base
- Production Support
- SugarCRM
- MS Project
- POS
- MatrixOne
- Demand
- Contractors
- Business Requirements
- SMS
- Software Deployment
- Consumables
- Reporting
- Administration
- Command
- Chat
- Sales
- Zendesk
- DHCP
- Microsoft Office
- Automation
- Resources
- User Acceptance Testing
- Technical Operations
- Customer Engagement
- Tracker
- Code Coverage
- Version Control
- Utilities
- Visual Basic
- Micros
- Operations
- Oracle Database
- SOAP
- Project Leadership
- Bug Tracking
- Frontrange
- VPN
- Test Scripts
- Handheld Devices
- Developers
- Uptime
- Product Management
- Service Level Management
- Adoption
- JavaScript
- Epicor
- Communication
- Heat
- Widgets
- Root Cause Analysis
- Bridge
- Employee Training
- Consolidation
- Policy
- Rally
- Software Updates
- APIs
- Ml
- Rollout
- Marketing
- Zen
- New Hires
- Computer Programming
- Staff Training
- Vendor Negotiation
- Testing
- FTP
- Onyx
- DHTML
- Virus
- TCP/IP
- PHP
- SAN
- Features
- Metrics
- Functional Requirements
- Cross Functional Team Leadership
- Campaigns
- Product Lifecycle Management
- Spanish
- Dashboard
- WAN
- Trend Analysis
- Winbatch
- Agents
- Daily Operations
- Net
- DNS
- Redwood
- Windows
- McAfee
- SME
- Training
- Process Analysis
- Documentation
- Lead Scoring
- Active Directory
- Keys
- Programming Languages
- Photoshop
- Protection
- Support Center
- Planning
- Business Development
- Materials
- Software
- CSS
- Procedural Documentation
- Project Management
- Marketing Automation
- Group Policy
- HTML
- Consulting
- Design
- Product Development
- Training Material
- Career Development
- Frontrange Heat
- Connectivity
- Gap Analysis
- Customer Support
- Optimization
- Service Desk Express
- Use Case
- Escalation
- Zuora
- JIRA
- WSUS
Fernando Duarte Summary
- Fernando Duarte, based in South San Francisco, CA, US, is currently a Support Platform Manager at Squarespace. Fernando Duarte brings experience from previous roles at CXperiences, SwiftCX, Readyly and Zendesk. Fernando Duarte holds a 1986 - 1990 City College of San Francisco. With a robust skill set that includes Leadership, Operations Management, Process Improvement, Leadership Development, SaaS and more. Fernando Duarte has 3 emails and 4 mobile phone numbers on RocketReach.
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