Fernando Dengo Email
Head of Operations @ Connect
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Fernando Dengo Location
- Costa Rica
Fernando Dengo Work
- Head of Operations @ (July 2025 - Present)
- Partner and Vice President of Operations @ SAS Strategic Advisory Services (October 2011 - Present)
- Global Service Delivery Lead @ (February 2019 - March 2025)
- Vice President of Operations @ Capital Access Network (January 2008 - October 2011)
- Operations Delivery Manager @ (April 2007 - November 2007)
- BPO PSS Americas Manager @ (January 2005 - January 2007)
- Purchase to Payment Resolution Center EMEA Supervisor @ (August 2004 - December 2004)
Fernando Dengo Education
- University of Florida
B.A (Political Sciences)
Fernando Dengo Skills
- Budgets
- Business Development
- Business Process Outsourcing (BPO)
- Business Strategy
- Call Center Development
- Call Centers
- Change Management
- Contact Center Operations
- Contact Centers
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Experience
- Customer Interaction
- Customer Satisfaction
- Customer Service
- Customer Support
- Distributed Team Management
- Employee Engagement
- Finance
- Forecasting
- Integration
- Management
- Nearshore
- Negotiation
- Operations Management
- Outsourcing
- People Management
- Performance Reviews
- Problem Solving
- Process Improvement
- Programme Delivery
- Project Management
- Recruiting
- Roadside Assistance
- Sales
- Sales Management
- Service Delivery
- Start-ups
- Strategic Planning
- Strategy
- Support Services
- Team Leadership
- Teamwork
- Technical Support
- Ticketing Systems
- Training
- Transition Management
- Vendor Management
- Workforce Management
- Zendesk
- Start Ups
- Cross Functional Team Leadership
Fernando Dengo Summary
- Fernando Dengo, based in Costa Rica, is currently a Head of Operations at Connect. Fernando Dengo brings experience from previous roles at SAS Strategic Advisory Services, Accenture, Capital Access Network and Hewlett Packard. Fernando Dengo holds a B.A in Political Sciences @ University of Florida. With a robust skill set that includes Budgets, Business Development, Business Process Outsourcing (BPO), Business Strategy, Call Center Development and more. Fernando Dengo has 2 emails on RocketReach.
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