Fernando Costa Email & Phone Number
Head de Experiência do Cliente @ Santander
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Fernando Costa Location
- State of São Paulo, Brazil
Fernando Costa Work
- Head de Experiência do Cliente @ (June 2021 - Present)
- Gerente de Experiência do Cliente @ (September 2017 - June 2021)
- Gerente de projetos e indicadores financeiros de clientes @ (November 2015 - August 2017)
- Gerente de Experiência do Cliente @ (May 2014 - November 2015)
- Gerente de CRM @ (October 2007 - April 2014)
- Especialista em CRM @ (October 2004 - September 2007)
- Líder na gestão do Call Center de Seguros e Saúde @ (July 2001 - October 2004)
- Analista de Projetos de Call Center @ (February 1999 - July 2001)
Fernando Costa Education
- FIA Business School
2008
2007-2008 - Faculdades Associadas de São Paulo
2004
2001-2004 - Escola São Vicente de Paulo
1998
1988-1998
Fernando Costa Skills
- Business Intelligence
- Business Analysis
- SAS
- Retail Banking
- Marketing
- Balanced Scorecard
- CRM
- Management
- Market Analysis
- Marketing Strategy
- Portfolio Management
- Digital Marketing
- Segmentation
- Business Planning
- Business Strategy
- PMI
- Management Consulting
- PMO
- Strategic Planning
- Database Marketing
- Team Leadership
- Call Center
- Operating Systems
- Business Process
- Banking
- Call Centers
- DAS
Fernando Costa Summary
- Fernando Costa, based in State of São Paulo, Brazil, is currently a Head de Experiência do Cliente at Banco Santander. Fernando Costa brings experience from previous roles at Banco Santander. Fernando Costa holds a 2007 - 2008 2008 @ FIA Business School. With a robust skill set that includes Business Intelligence, Business Analysis, SAS, Retail Banking, Marketing and more. Fernando Costa has 3 emails and 2 mobile phone numbers on RocketReach.
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