Fern Rivero Email & Phone Number
Principal Agentic AI and ML Engineer, Autonomous Development and Implementations @ ServiceNow
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Fern Rivero Location
- Miami, FL, US
Fern Rivero Work
- 2026 -now Principal Agentic AI and ML Engineer, Autonomous Development and Implementations @
- 2025 -2026 Principal AI Agentic Solution Architect, Platform AI Customer Excellence (PACE) @
- 2022 -2025 Sr. Platform Architect, Customer Outcomes @
- 2020 -now Technical Founder - Guestlistbaddie, Baddie Legal, Rate My Promoters @ Fern Ventures LLC
- 2021 -2022 Principal Architect, ServiceNow @
- 2020 -2021 ServiceNow DevOps and Admin @
- 2019 -2020 ServiceNow DevOps and Admin and Technical Project Manager @
- 2018 -2019 Platform Program Delivery Manager @
- 2017 -2018 Enterprise IT Infrastructure Project Manager @
- 2013 -2017 Business Technology Consultant 3 - Software and IT Infrastructure (Aquisitions) @
- 2008 -2013 Client Technology Technician 3 @
- 2012 -2013 Specialist @
- 2006 -2008 Sr. Technical Support @
Fern Rivero Education
- Florida International University
Bachelor’s Degree (Information Technology)
2011-2015 - Miami Dade College
Associate of Arts (Computer Information Systems)
2008-2011
Fern Rivero Skills
- Large Language Models (LLM)
- Generative AI
- Machine Learning
- Python (Programming Language)
- Artificial Intelligence (AI)
- Neural Networks
- ServiceNow
- Agile & Waterfall Methodologies
- Program Management
- Project Management
- Budget Management
- Infrastructure
- Healthcare Information Technology
- Software Documentation
- HIPAA
- Integration
- Troubleshooting
- Linux System Administration
- System Administration
- Network Security
- Healthcare Information Technology (HIT)
- Consulting
- Unified Communications
- Business Analysis
- Vendor Management
- scrum
- Product Design
- Software Development
- Blockchain
- VMware
- Windows Server
- Active Directory
- Powershell
- iOS
- Cisco Technologies
- Computer Hardware
- Enterprise Software
- Microsoft Project
- Cisco Systems Products
- Customer Service
- Management
- Leadership
- Team Building
- Cross-functional Team Leadership
- Process Improvement
- Scaled Agile Framework
- Hardware
- Networking
- Budget Forecasts
- FinTech
- Organizational Culture
- Lean Startup
- Startup Development
- ServiceNow Administration
- Business Process Improvement
Fern Rivero Summary
- Fern Rivero, based in Miami, FL, US, is currently a Principal Agentic AI and ML Engineer, Autonomous Development and Implementations at ServiceNow. Fern Rivero brings experience from previous roles at ServiceNow, Fern Ventures LLC and Baptist Health South Florida. Fern Rivero holds a 2011 - 2015 Bachelor’s Degree in Information Technology @ Florida International University. With a robust skill set that includes Large Language Models (LLM), Generative AI, Machine Learning, Python (Programming Language), Artificial Intelligence (AI) and more. Fern Rivero has 3 emails and 1 mobile phone numbers on RocketReach.
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