Feri Susanto Email
Head of Operations @ PT VADS Indonesia
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Feri Susanto Location
- Jakarta, Jakarta, ID
Feri Susanto Work
- 2025 -now Head of Operations @
- 2020 -now Global Advisor @
- 2022 -2024 Country Operations Lead @
- 2018 -2024 Country Lead of Customer Happiness and Operation @
- 2018 -2024 Country Lead @
- 2015 -2018 Head of Customer Service | Operation @
- 2013 -2015 Inbound Contact Center Manager of 3Care Hutchison 3 Indonesia @ Teleperformance Indonesia - TPID
- 2012 -2013 QA and Training Manager of 3Care Hutchison 3 Indonesia @ Teleperformance Indonesia - TPID
- 2012 -2015 Contact Center Manager @ Hutchison Tri Indonesia by Teleperformance
- 2009 -2012 Supervisor Operation of Telkomsel Contact Center @
- 2010 -2012 Internal Auditor @
- 2007 -2009 Team Leader of Telkomsel Contact Center @
- 2007 -2012 Service Supervisor @ Telkomsel Contact Center by Infomedia
- 2005 -2006 Customer Service Representative @
- 2005 -2006 Customer Service Representative @ Contact Center Excelcomindo
- 2005 -2005 Group Leader of CSR @
- 2005 -2005 Lead Customer Service Representative @ Contact Center Indosat
- 2003 -2004 Exhibitor Service @ PT. Ciptamedia Kreasi Mandiri
Feri Susanto Education
- Universitas Mercu Buana
Master’s Degree (Marketing/Marketing Management, General)
2016-2020 - Universitas Islam Negeri Bandung
Bachelor's degree (ENGLISH LANGUAGE AND LITERATURE/LETTERS)
2000-2004 - Mercu Buana University
Postgraduate Degree (Marketing/Marketing Management, General)
- UIN Sunan Gunung Djati Bandung
(ENGLISH LANGUAGE AND LITERATURE/LETTERS)
Feri Susanto Skills
- Call Management System
- Customer Relationship Management
- Quality Management
- Training Need Analysis
- Coaching, Counseling and Mentoring
- International Contact Center Management
- Training and Teaching
- Business English
- Certified Internal Auditor
- Training
- Coaching
- Training Needs Analysis
- Contact Center Management
- Internal Audit
- Mentoring
- CRM
- Customer Service
- Call Centers
- Team Leadership
- Analysis
- Leadership
- Customer Satisfaction
- Contact Centers
- Employee Training
- Program Management
- Performance Management
- Management
- Teamwork
- Telecommunications
- Operations Management
- BPO
- Human Resources
- Business Analysis
- Healthcare
- Counseling and Mentoring
- Project Management
- Event Planning
- Business Strategy
- Strategic Planning
- People Management
- eCommerce
- Workforce Management
- Net Promoter Score
Feri Susanto Summary
- Feri Susanto, based in Jakarta, Jakarta, ID, is currently a Head of Operations at PT VADS Indonesia. Feri Susanto brings experience from previous roles at Guidepoint, Circles and Circles.Life. Feri Susanto holds a 2016 - 2020 Master’s Degree in Marketing/Marketing Management, General @ Universitas Mercu Buana. With a robust skill set that includes Call Management System, Customer Relationship Management, Quality Management, Training Need Analysis, Coaching, Counseling and Mentoring and more. Feri Susanto has 2 emails on RocketReach.
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