Ferdaus Email & Phone Number
Customer Success and Business Operations Manager @ Mission Telecom
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Ferdaus Location
- Columbia, SC, US
Ferdaus Work
- Customer Success and Business Operations Manager @ (November 2025 - Present)
- Strategic Partnerships Coordinator @ (September 2024 - November 2025)
- Store Manager @ (February 2024 - September 2024)
- Store Manager @ (June 2023 - February 2024)
- Director of Retail @ (October 2021 - April 2023)
- Senior Manager @ (June 2017 - October 2021)
- Assistant Manager @ (May 2007 - June 2017)
Ferdaus Education
- New York University
Master’s Degree (Economics)
2007-2009 - University of Toronto
Bachelor of Science - BS (Computer Science)
2002-2006 - University of Toronto
Bachelor’s Degree (Economics and Computer Science)
2002-2006
Ferdaus Skills
- Account Management
- Accountability
- Analytical Skills
- Analytics
- Business Analysis
- Business Development
- Business Operations
- Business Process Improvement
- Business Strategy
- Business Transformation
- Coaching
- Communication
- Conflict Resolution
- Cross-functional Collaborations
- Cross-functional Coordination
- Customer Experience
- Customer Experience Strategy
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Direct Sales
- Easily Adaptable
- Emotional Intelligence
- Employee Engagement
- Employee Training
- Execution of Business Plans
- Executive Oversight
- Fast Adoption
- Inventory Management
- Leadership
- Leadership Development
- Mentoring
- Merchant Mindset
- Multichannel Leadership
- New Business Development
- Operational Governance
- Operations Management
- P&L Management
- People Development
- People Management
- Process Optimization & Scaling
- Project Management
- Public Speaking
- Quotas
- Recruiting
- Relationship Building
- Retail
- Retail Management
- Retail Sales
- SOP Development
- Sales
- Sales Management
- Sales Presentations
- Sales Process
- Servant Leadership
- Software as a Service (SaaS)
- Strategic Partnerships
- Strategic Planning
- Strategy
- Tactical Planning
- Talent Strategy
- Team Building
- Team Leadership
- Team Leadership & Development
- Team Motivation
- Teamwork
- Telecommunications
- Training
- Microsoft Office
- Marketing
- Cloud Computing
Ferdaus Summary
- Ferdaus, based in Columbia, SC, US, is currently a Customer Success and Business Operations Manager at Mission Telecom. Ferdaus brings experience from previous roles at Mission Telecom, Ross Stores, Inc., Starbucks and Verizon. Ferdaus holds a 2007 - 2009 Master’s Degree in Economics @ New York University. With a robust skill set that includes Account Management, Accountability, Analytical Skills, Analytics, Business Analysis and more. Ferdaus has 2 emails and 3 mobile phone numbers on RocketReach.
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