Felix Serrano Email & Phone Number
Executive Sabbatical
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Felix Serrano Location
- Orlando, FL, US
Felix Serrano Work
- 2024 -now Executive Sabbatical @ On Sabbatical
- 2023 -now YPO Orlando, Board of Directors (Membership Officer) @
- 2019 -2024 Co-Founder and Chief Executive Officer @
- 2016 -2019 Chief Executive Officer @
- 2014 -2016 Chief Operating Officer @
- 2013 -2014 SVP and General Manager @
- 2011 -2013 Senior Vice President, Client Services @
- 2011 -2013 Vice President, North America Program Management @
- 2009 -2011 Sr. Director Global Program Management @
- 2004 -2010 Sr. Director of Operations and Head of Outperform Service Center - North America @
- 2006 -2008 Sr. Director of Operations @
- 2002 -2006 Sr. Operations Manager @
- 2001 -2002 Operations Manager (a Graybar Electric Company) @ Innov8 Solutions
- 1999 -2001 Operations Supervisor @ Ryder TRS
- 1995 -1999 Customer Service Manager @
Felix Serrano Education
- University of Denver - Daniels College of Business
Master of Business Administration (MBA) (Global Business Management)
2010-2011
Felix Serrano Skills
- Vendor Management
- Process Engineering
- BPO
- Contract Negotiations
- M&A experience
- Business Turnaround
- Global Sourcing
- Global Management
- Organizational Effectiveness
- Business Optimization
- Virtualization
- Strategic Sourcing
- P&L Management
- Executive Management
- PMO
- Collections Management
- Solutions Development
- Transition Management
- Strategic Consulting
- Cross-functional Team Leadership
- Project Manager Mentoring
- PMO set-up
- Project Management
- Business Process Re-engineering
- Business Process Improvement
- Solution Development
- Outsourcing
- Strategy
- Program Management
- Integration
- Business Development
- Team Building
- Leadership
- Management
- Strategic Partnerships
- Business Strategy
- Contract Negotiation
- Business Transformation
- Change Management
- Contact Centers
- Budgets
- Customer Experience
- Start-ups
- Recruiting
- Coaching
- Process Improvement
- Operations Management
- Mergers & Acquisitions
- Service Delivery
- Stakeholder Management
- Cross Functional Team Leadership
- Mergers and Acquisitions
- Start Ups
- Business Process Re Engineering
- Operations
Felix Serrano Summary
- Felix Serrano, based in Orlando, FL, US, is currently a Executive Sabbatical at On Sabbatical. Felix Serrano brings experience from previous roles at YPO, Activus Connect, itelbpo Smart Solutions and Sitel. Felix Serrano holds a 2010 - 2011 Master of Business Administration (MBA) in Global Business Management @ University of Denver - Daniels College of Business. With a robust skill set that includes Vendor Management, Process Engineering, BPO, Contract Negotiations, M&A experience and more. Felix Serrano has 1 emails and 2 mobile phone numbers on RocketReach.
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