Operations Manager - Hub Control Center @ (February 2022 - November 2025)
Customer Service Manager - Customer Experience @ (November 2021 - February 2022)
Customer Service Manager - Customer Operations @ (May 2019 - November 2021)
Customer Service Manager - Cargo @ (July 2017 - May 2019)
Operations Manager @ (November 2014 - July 2017)
Lead agent @ (June 2011 - November 2014)
Lead Control Agent @ (July 2010 - March 2013)
Guest Service Representative @ (January 2008 - January 2010)
Supervisor on Duty and Dispatcher @ (April 2003 - May 2008)
Felipe Delgado Education
Dowling College
Bachelor of Science - BS (Aviation Management)
Nassau Community College
(Bachelor of Science - BS, Aviation Management)
Nassau Community College
Associate of Arts - AA (Communication and Media Studies)
Paul D. Schreiber Senior High School
Felipe Delgado Skills
Customer Service
Microsoft Excel
Flights
Microsoft Office
PowerPoint
Microsoft Word
Social Media
Leadership
New Business Development
Public Speaking
Strategic Planning
Outlook
Marketing
Tourism
Problem Solving
Account Management
Time Management
Research
Social Networking
Aviation
Airlines
Training
Airports
Customer Satisfaction
Aircraft
Negotiation
Commercial Aviation
Management
Operations Management
Sales
SQL
Felipe Delgado Summary
Felipe Delgado, based in Miami, FL, US, is currently a Duty Manager - Customer Operations at American Airlines. Felipe Delgado brings experience from previous roles at American Airlines. Felipe Delgado holds a Bachelor of Science - BS in Aviation Management @ Dowling College. With a robust skill set that includes Customer Service, Microsoft Excel, Flights, Microsoft Office, PowerPoint and more. Felipe Delgado has 3 emails and 1 mobile phone numbers on RocketReach.
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