Felicity Gamble Email
Head of Customer Success and Client Engagement @ Utility Software Services
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Felicity Gamble Location
- Australia
Felicity Gamble Work
- 2022 -now Head of Customer Success and Client Engagement @
- 2018 -2022 Senior Manager Customer Operations @
- 2018 -2020 Manager of Operations @
- 2017 -2018 Client Engagement Manager @
- 2015 -2016 Customer Experience Manager @
- 2015 -2015 Senior Manager, Customer and Consumer Relations @
- 2011 -2015 Senior Manager Retail Operations and Compliance Officer @
- 2011 -2011 Renewable Energy Operations Manager @
- 2009 -2011 Manager, Retail Operations and Compliance @
- 2008 -2009 National Quality Training Coordinator @
- 2007 -2007 Business Improvement and Training Specialist @
Felicity Gamble Education
- Swinburne University of Technology
Diploma of Quality Management
- Certificate IV Workplace Training and Assessment
- Graduate Diploma in Business Management
- HBA
Diploma of Quality Auditing
Felicity Gamble Skills
- Employee Engagement
- Customer Service Management
- Service Standards
- Communication
- Key Performance Indicators (KPI's)
- Coaching & Mentoring
- Voice of the Customer
- Service Delivery
- Team Management
- Customer Centric Approach
- Skill Development
- Customer Insight
- Team Leadership
- Statements of Work (SOW)
- Stakeholder Engagement
- Finance & Budgets
- Contract Recruitment
- Presentations
- Strategic Thinking
- Business Development
Felicity Gamble Summary
- Felicity Gamble, based in Australia, is currently a Head of Customer Success and Client Engagement at Utility Software Services. Felicity Gamble brings experience from previous roles at Powerclub Australia, Apparel21 and Southern Metropolitan Cemeteries Trust. Felicity Gamble holds a Diploma of Quality Management @ Swinburne University of Technology. With a robust skill set that includes Employee Engagement, Customer Service Management, Service Standards, Communication, Key Performance Indicators (KPI's) and more. Felicity Gamble has 2 emails on RocketReach.
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