Felicity Gamble Email
Head of Customer Success and Client Engagement @ Utility Software Services
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Felicity Gamble Location
- Australia
Felicity Gamble Work
- Head of Customer Success and Client Engagement @ (August 2022 - Present)
- Senior Manager Customer Operations @ (December 2018 - July 2022)
- Manager of Operations @ (December 2018 - August 2020)
- Client Engagement Manager @ (January 2017 - November 2018)
- Customer Experience Manager @ (December 2015 - December 2016)
- Senior Manager, Customer and Consumer Relations @ (January 2015 - March 2015)
- Senior Manager Retail Operations and Compliance Officer @ (September 2011 - February 2015)
- Renewable Energy Operations Manager @ (January 2011 - November 2011)
- Manager, Retail Operations and Compliance @ (April 2009 - January 2011)
- National Quality Training Coordinator @ (February 2008 - April 2009)
- Business Improvement and Training Specialist @ (March 2007 - November 2007)
Felicity Gamble Education
- Swinburne University of Technology
Diploma of Quality Management
- Certificate IV Workplace Training and Assessment
- Graduate Diploma in Business Management
- HBA
Diploma of Quality Auditing
Felicity Gamble Skills
- Employee Engagement
- Customer Service Management
- Service Standards
- Communication
- Key Performance Indicators (KPI's)
- Coaching & Mentoring
- Voice of the Customer
- Service Delivery
- Team Management
- Customer Centric Approach
- Skill Development
- Customer Insight
- Team Leadership
- Statements of Work (SOW)
- Stakeholder Engagement
- Finance & Budgets
- Contract Recruitment
- Presentations
- Strategic Thinking
- Business Development
Felicity Gamble Summary
- Felicity Gamble, based in Australia, is currently a Head of Customer Success and Client Engagement at Utility Software Services. Felicity Gamble brings experience from previous roles at Powerclub Australia, Apparel21 and Southern Metropolitan Cemeteries Trust. Felicity Gamble holds a Diploma of Quality Management @ Swinburne University of Technology. With a robust skill set that includes Employee Engagement, Customer Service Management, Service Standards, Communication, Key Performance Indicators (KPI's) and more.
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