Felicia MacKey Email & Phone Number
Director of Contract Operations @ HHSC
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Felicia MacKey Location
- Austin, TX, US
Felicia MacKey Work
- 2025 -now Director of Contract Operations @
- 2016 -2025 Contract Quality Assurance and Training Director (CQAT) @ Texas Health and Human Services Commission
- 2014 -2016 Contract Management Specialist @
- 2011 -2014 Customer Solutions Project Supervisor @
- 2002 -2011 Customer Care Supervisor @
- 1997 -2002 Customer Care Advocate @
Felicia MacKey Education
- Liberty University
Master of Arts - MA (Human Services Counseling - Marriage & Family)
2023-2025 - Huston-Tillotson University
Bachelor’s Degree (Business Administration, Management and Operations)
2014-2016 - Huston-Tillotson University
Bachelor of Arts - BA (Business Administration, Management and Operations)
2014-2016
Felicia MacKey Skills
- Customer Service
- Supervisory Experience
- Customer Retention
- Call Centers
- Team Leadership
- Telecommunications
- Managed Services
- Customer-focused Service
- Job Coaching
- Sales
- Customer Support
- Volunteering
- Youth Leadership
- Youth Development
- Team Building
- Process Improvement
- Account Management
- Vendor Management
- Troubleshooting
- Customer Experience
- Training
- Customer Satisfaction
- Leadership
- Customer Focused Service
Felicia MacKey Summary
- Felicia MacKey, based in Austin, TX, US, is currently a Director of Contract Operations at Texas Health and Human Services. Felicia MacKey brings experience from previous roles at Texas Health and Human Services Commission, Texas Department of State Health Services and Time Warner Cable. Felicia MacKey holds a 2023 - 2025 Master of Arts - MA in Human Services Counseling - Marriage & Family @ Liberty University. With a robust skill set that includes Customer Service, Supervisory Experience, Customer Retention, Call Centers, Team Leadership and more. Felicia MacKey has 1 emails and 2 mobile phone numbers on RocketReach.
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