FEEDAE Information

Feedae: Your AI Solution that Reinvents the Management of Your Customer Service and Sales in Call Centers - It automatically analyzes 100% of your customer calls to assess quality and detect weak signals. - It greatly assists your managers by providing detailed reports and actionable insights to improve customer satisfaction and team performance. - It identifies friction points in conversations to refine your processes and training. - It alerts you to new trends, recurring issues, or opportunities for improvement. - It integrates data from your customer interactions into your CRM for a complete and centralized view. In addition to all this: - 24/7, uninterrupted service - Voice analysis in multiple languages, and soon on written channels as well... - Customized for each company with evaluation grids tailored to your industry - Already compatible with Axialys, Ringover, and soon with other major CRMs - Error-free and unbiased analysis, always consistent and aligned with your quality standards - GDPR compliant and respectful of your data privacy Feedae: Your Cockpit for Transforming the Voice of the Customer into Strategic Actions Across All Departments - Driven by cutting-edge AI and customer relations experts 100% automated, with personalized recommendations for each department in your company - Capable of handling massive call volumes so you never miss an opportunity - With unique reporting templates of qualitative and quantitative performance indicators at your fingertips Implementation in Just a Few Hours Thanks to: - An intuitive platform to quickly create your account and configure your specific needs - Comprehensive analysis of your calls with automatic summaries and alerts Automatic extraction of key information