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Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services. Sercom is highly involved with its clients, what ensures an outstanding position in the market. Its working philosophy and clients portfolio enable Sercom's continuous sustained development and keep its integrity. Its successful history and its executives long term vision allow Sercom to keep finely tuned with the global trends in strategic, technological and human resources terms. Sercom's mission: 1- Implement and manage the best contact center solutions in the market. 2- Provide the best combination between Technology and Human Resources. 3- Change a Contact Center into a Profit and Opportunities Center. Sercom has developed a full variety of services that aims to manage our clients’ life cycle, providing conditions to take advantage of all opportunities that each market offers. Customer Service - Our focus is Customer Relationship Management, customers’ retention, anti-attrition and tech support. Telemarketing - Through a direct channel with our clients, Sercom enables all straight purchase facilities by phone with pre and post sales support. Tech Support - Through structured scripts, highly skilled technical agents are trained to provide tech support for special equipments and products. Web Chat - This tool was internally developed. Our web-chat system provides a great method to maximize your sales through the web, customer service and support.

Nextel é uma empresa de serviços de comunicação móvel cuja matriz está sediada na cidade de Reston, Virgínia, Estados Unidos. Começou suas operações em 1987 e conta hoje com mais de quinze mil empregados distribuídos pelo país sede e na América Latina

Brasil Telecom is the first complete telecom company that meets all market needs in integrated fashion, offering services that encompass fixed and mobile, data and voice, national and international long-distance, data center, free internet access, broadband and dial-up internet access, packaged in bundled solutions for your home, company and city. Since 1998, Brasil Telecom has provided local fixed-telephony services in the Federal District and in the states of Acre, Rondônia, Tocantins, Mato Grosso, Mato Grosso do Sul, Goiás, Paraná, Santa Catarina and Rio Grande do Sul. In addition, the Company offers high-speed internet access through its Turbo service, which uses ADSL technology to give you and your company fast internet access without interfering with the voice services of your telephone line, and also 100% broadband content through the internet service providers BrTurbo and BrTurbo Empresas. For mobile internet access needs, the BrTurbo ASAS product provides wireless access. For internet dial-up access, Brasil Telecom also offers iBest, the second-largest free internet service provider in Brazil. To further reinforce its position as the leading telecom service provider, Brasil Telecom acquired the entire submarine fiber-optic cable of the Globenet group, interconnecting points in the United States, Bermuda, Brazil and Venezuela. With the acquisition of MetroRED, a private telecom network service provider using digital fiber-optic networks, Brasil Telecom began offering internet access to the country’s largest corporate clients in some of Brazil’s principal cities, namely São Paulo, Rio de Janeiro, Belo Horizonte, Porto Alegre, Curitiba and Brasília, and also in cities outside of Brazil. Brasil Telecom reciprocates the trust placed by the public in its products and services by supporting and sponsoring social, cultural and sports projects, always with the aim of establishing long-term partnerships that contribute to the country’s development.