Faye Benton Email & Phone Number
Head of Customer Experience @ Microgeneration Certification Scheme
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Faye Benton Location
- United Kingdom
Faye Benton Work
- Head of Customer Experience @ (March 2024 - Present)
- Head Of Customer Experience @ (October 2020 - March 2024)
- Head Of Customer Service @ (November 2019 - October 2020)
- Customer Service Manager @ (September 2019 - November 2019)
- Trading Performance Controller @ (February 2018 - September 2019)
- Head Of Customer Service, Worldwide excluding U.S. @ (September 2016 - January 2018)
- Customer Service Manager, Europe @ (November 2014 - September 2016)
- Customer Service Manager @ (February 2013 - November 2014)
- Customer Service Advisor @ (February 2008 - February 2013)
- Senior Customer Care and Complaints, Directors' Office @ Marks & Spencer Money (November 2001 - June 2005)
- Customer Relationship Manager @ Marks & Spencer Direct (December 1999 - February 2000)
- Sales Analyst @ Marks & Spencer Direct (March 1997 - December 1999)
- Team Leader Implementor @ Marks & Spencer Direct (October 1996 - March 1997)
- Deputy Supervisor @ Marks & Spencer Direct (February 1995 - October 1996)
- Corporate Sales Advisor @ Marks & Spencer Direct (April 1994 - February 1995)
Faye Benton Education
- St David's High School,Saltney,Flintshire,UK 1980-1985
Faye Benton Skills
- Analytical
- Analytical Skills
- B2B
- Business Process Improvement
- Business Strategy
- CSAT
- Change Management
- Coaching
- Collaborative Leadership
- Collaborative Problem Solving
- Communication
- Complaint Management
- Contact Centre
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Journey Mapping
- Customer Journeys
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer centric strategy
- Decision-Making
- Employee Engagement
- Insight & analysis
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Leading transformational change
- Logistics
- Management
- NPS
- Operations Management
- People Development
- Performance Management
- Process Improvement
- Relationship Building
- Reporting & Analysis
- Sales Operations
- Stakeholder Management
- Strategy
- Team Building
- Team Management
- Teamwork
- Voice of the Customer
- FMCG
- SAP
- Food Industry
- Food
- Food Safety
- Team Leadership
- Forecasting
- Time Management
- Administration
- Supervisory Skills
- Employee Relations
- Service Delivery
- Customer Service Representatives
- Telephone Manner
- Sales Order Processing
- Order Processing
- Supply Chain
- Supply Chain Management
- Key Account Management
- Ingredients
- SAP ERP
- Fast-Moving Consumer Goods (FMCG)
- Microsoft Office
- Cross Functional Team Leadership
- Business Analysis
- Fast Moving Consumer Goods Fmcg
- Microsoft Excel
- Consumer Insight
- Insight And Analysis
- Customer Interaction
- Reporting And Analysis
- Customer Focused Service
- Operational Efficiency
- Esat
- Customer Support
- Service Improvement
- Fast Moving Consumer Goods
Faye Benton Summary
- Faye Benton, based in United Kingdom, is currently a Head of Customer Experience at MCS . Faye Benton brings experience from previous roles at Everest Home Improvements and Sky. Faye Benton holds a 1980 - 1985 St David's High School,Saltney,Flintshire,UK. With a robust skill set that includes Analytical, Analytical Skills, B2B, Business Process Improvement, Business Strategy and more. Faye Benton has 1 emails on RocketReach.
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