Fatma D. Email
Service Operation Manager @ Experis It
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Fatma D. Location
- Grenoble, FR
Fatma D. Work
- Service Operation Manager @ (August 2025 - Present)
- CEO and Founder @ (February 2025 - Present)
- Senior International Business Developer and Key Account Manager (Enlaps Preferred Partners) @ (September 2024 - February 2025)
- Business Development Management - Binance Connect - Fiat @ (January 2023 - July 2023)
- Account Manager, Growth and Marketing - Binance Connect - Fiat @ (June 2022 - December 2022)
- Customer Success Manager - Digital Banking - Onboarding - KYC and Compliance - OPS @ (June 2021 - June 2022)
Fatma D. Education
- Université Paris-Est Créteil
Licence de commerce (Économie, Droit et Commerce International)
2014-2018 - Universidad de Castilla-La Mancha
CLASSE PRÉPARATOIRE AU MASTER : FINANCE (ECONOMIE ET MARKETING, FINANCE, ECONOMIE ET MARKETING)
2017-2017 - INFA 2013-2013
- Liceo Galileo Galilei Voghera
BACCALAURÉAT SCIENTIFIQUE À EXPÉRIMENTATION LANGUES
2007-2012
Fatma D. Skills
- Administration
- Amélioration continue
- Analytical Skills
- B2B
- Business Development
- Business Strategy
- Business-to-Business (B2B)
- Check-in
- Client Relations
- Commerce
- Communication
- Consulting stratégique
- Creativity Skills
- Cross-functional Team Leadership
- Customer Follow-up
- Customer Loyalty
- Customer Loyalty Management
- Customer Retention
- Customer Service
- Emotional Intelligence
- English
- FinTech
- Finance
- Focus Groups
- Fraud Investigations
- French
- Gestion de la relation client (CRM)
- Gestion d’équipe
- Interpersonal Skills
- Italian
- KPI Reports
- Kaizen
- Key Account Development
- Leadership
- Management
- Negotiation
- Net Promoter Score
- Operations Management
- Opérations IT
- Organization Skills
- Pilotage
- Planification de projets
- Presentation Skills
- Problem Solving
- Process Intensification
- Project Management
- Prospecting Skills
- Public Speaking
- Quality Assurance
- Receptionist Duties
- Regulatory Compliance
- Sales
- Satisfaction du client
- Spanish
- Système de paiement
- Team Leadership
- Team Spirit
- Teamwork
- Training
- Written Communication
Fatma D. Summary
- Fatma D., based in Grenoble, FR, is currently a Service Operation Manager at Experis France. Fatma D. brings experience from previous roles at FBD StratEx Growth, Enlaps and Binance. Fatma D. holds a 2014 - 2018 Licence de commerce in Économie, Droit et Commerce International @ Université Paris-Est Créteil. With a robust skill set that includes Administration, Amélioration continue, Analytical Skills, B2B, Business Development and more.
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