Business Support Manager to GSC Egypt Chief Executive Officer @ (July 2022 - January 2025)
Business Support Manager -Head of Commercial Banking Europe @ (September 2020 - June 2022)
Operations Manager @ IH Cairo - International Language Institute (January 2015 - August 2020)
A) Management Steering Committee Member (April 2018- April 2020): @ International House Cairo-ILI (April 2018 - March 2020)
Team Leader @ Vodafone VIS UK account (September 2012 - January 2015)
Compliance Specialist @ Vodafone VIS UK account (September 2011 - September 2012)
Customer Services Agent @ Vodafone VIS UK account (September 2009 - August 2011)
Passenger service agent @ Saudi Arabian Airlines (September 2007 - September 2009)
Fatma Amin Education
Paris ESLSCA Business School
Certified Professional Manager (Management and Leadership skills)
2017-2018
Ain Shams University
Bachelor of Arts (B.A.) (English Language and Literature, General)
2006-2009
Saint Fatima Language School
Fatma Amin Skills
Administrative Assistance
Budgeting
Business Process Improvement
Calendaring
Calendars
Client Liaison
Client Relations
Client Services
Communication
Confidentiality
Creative Problem Solving
Cross-cultural Communication Skills
Customer Experience
Customer Insight
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Support
Data Analysis
Diary Management
English
Executive Support
High Pressure Environment
Interpersonal Skills
Itineraries
Key Performance Indicators
Leadership
Management
Marketing Liason
Microsoft Excel
Microsoft Office
Microsoft Word
Multitasking
Office Administration
Operations Management
Organization Skills
Organizational Effectiveness
Organizational Leadership
Outlook
People Management
Performance Appraisal
Performance Improvement
Performance Management
Persistence
PowerPoint
Skilled Multi-tasker
Social Media
Soft Skills
Team Leadership
Time Management
Tracking Budget Expenses
Travel Arrangements
Fatma Amin Summary
Fatma Amin, based in Egypt, is currently a Operational Management Manager at HSBC. Fatma Amin brings experience from previous roles at HSBC, IH Cairo - International Language Institute and International House Cairo-ILI. Fatma Amin holds a 2017 - 2018 Certified Professional Manager in Management and Leadership skills @ Paris ESLSCA Business School. With a robust skill set that includes Administrative Assistance, Budgeting, Business Process Improvement, Calendaring, Calendars and more. Fatma Amin has 2 emails on RocketReach.
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