Farouk Serubula Email
IT Solutions Architect @ Robust Technologies
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Farouk Serubula Location
- Uganda
Farouk Serubula Work
- IT Solutions Architect @ (December 2021 - Present)
- Software Engineer @ (January 2015 - November 2021)
- Windows Insider @ (January 2015 - Present)
- IT Service Desk Supervisor @ (April 2019 - November 2021)
- IT Technical Lead - IT Service Desk @ (June 2017 - March 2019)
- IT Process Coordinator @ (November 2016 - May 2017)
- IT Service Desk Technical Agent @ (May 2016 - October 2016)
- Mobile Money Back - Office Customer Support Admin @ (July 2015 - April 2016)
- Mobile Money Products Tester - Customer Operations Project Team @ (September 2014 - April 2016)
- Call Centre Buffer Team Leader @ (December 2013 - April 2016)
- Mobile Money Customer Service Advisor @ (February 2013 - December 2013)
- General Customer Service Advisor @ (July 2012 - January 2013)
- IT Service Management Reporting Analyst @ (December 2017 - July 2020)
- Junior Software Developer @ Thoughtster Solutions Limited (January 2012 - December 2014)
- School Bursar @ Niyyat Primary School - Kampala (January 2009 - December 2011)
- Primary School Teacher @ Niyyat Primary School - Kampala (January 2009 - December 2011)
Farouk Serubula Education
- Sikkim Manipal University Distance Education 2009-2012
Farouk Serubula Skills
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Microsoft Excel
- Microsoft Office
- Network Design
- Relational Databases
- Service Delivery
- Software Development
- Team Leadership
- Team Management
- Telecommunications
- Troubleshooting
- Research
- Java
- Training
- Teaching
- JavaScript
- Leadership
Farouk Serubula Summary
- Farouk Serubula, based in Uganda, is currently a IT Solutions Architect at Robust Technologies. Farouk Serubula brings experience from previous roles at Robust Technologies, Microsoft and MTN Uganda. Farouk Serubula holds a 2009 - 2012 Sikkim Manipal University Distance Education. With a robust skill set that includes Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Microsoft Excel and more.
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