Fang Su Email & Phone Number
E-Commerce Automotive and Customer Experience @ Shanghai Baozun E-Commerce Limited
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Fang Su Location
- Shanghai, China
Fang Su Work
- E-Commerce Automotive and Customer Experience @ (June 2024 - Present)
- Head of Customer Service and Experience, APEC and China @ (September 2021 - Present)
- VP- Customer Experience and Process @ (December 2016 - August 2021)
- General Manager - Digital Marketing Innovations and Customer Interaction @ (January 2016 - November 2016)
- General Manager - CRM @ (June 2014 - December 2015)
- Manager - Digital, Social Marketing and CRM Manager @ (November 2011 - June 2014)
- CRM and Customer Life Cycle @ (June 2010 - November 2011)
- Trade Marketing and Pricing Analysis @ (January 2007 - April 2010)
- Marketing Manager @ (July 2005 - January 2007)
- Marketing Officer @ Optical Systems Design (April 2003 - May 2005)
- Marketing Coordinator @ Siemens Healthcare (February 2001 - February 2003)
- Assistant Buyer @ (July 1998 - January 2001)
Fang Su Education
- University of Sydney
Master (Master of Business, Marketing)
2004-2005 - Dalian University of Foreign Languages
学士 (International Trade)
1995-1999
Fang Su Skills
- Logistics Management
- Customer Experience, Customer Service, Charging Strategy, Digitalization
- EV Customer Service
- Owner Operation
- Digitalization
- EV Charging Strategy
- Customer Service Management
- Customer Complaint Management
- Contact Center Management
- Charging
- Aftersales
- Customer Relations
- Marketing Strategy
- Digital Marketing
- Product Development
- Online Marketing
- Strategic Planning
- Social Media
- CRM
- Database Markeing
- SEO
- SEM
- Mobile Marketing
- Mobile Technology
- Data Analytics
- Mobile Devices
- Customer Satisfaction
- Automotive
- Management
- Marketing
- Social Media Marketing
- Customer Service
- Segmentation
- Sales
- Project Management
- Competitive Analysis
- Customer Experience
- Training
- Database Marketing
- Product Marketing
- Analysis
- Marketing Management
- Integrated Marketing
- Market Research
- Pricing
- Strategy
- Leadership
- Planning
- Business Development
- Customer Relationship Management
- Microsoft Office
- Field Service
- Customer Relationship Management Crm
- Electric Car Launch Readiness
- Customer Experience Transformation
- Customer Experience Design
- Customer Experience Management
Fang Su Summary
- Fang Su, based in Shanghai, China, is currently a E-Commerce Automotive and Customer Experience at Shanghai Baozun E-Commerce Limited. Fang Su brings experience from previous roles at Polestar, Jaguar Land Rover and Dongfeng Infiniti Motor Co., Ltd. Fang Su holds a 2004 - 2005 Master in Master of Business, Marketing @ University of Sydney. With a robust skill set that includes Logistics Management, Customer Experience, Customer Service, Charging Strategy, Digitalization, EV Customer Service, Owner Operation, Digitalization and more. Fang Su has 2 emails on RocketReach.
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