Fan Led Experience Information

Fan Led is the sports and events experience-led operations arm of CLX Professionals. We help sports and event organisations build smarter, safer and more resilient operations through tech-enabled fan experiences. From arrival to exit, we create connected solutions that improve flow, reduce friction and strengthen the full fan and guest journey. We work across venues, events, clubs, councils, developers and major event environments, helping organisations move from fragmented operations to one connected experience that works in the real world. Our work focuses on the operational spaces others often miss: flow, trust and safety, friction, team confidence and operational connection. The Fan Led Method connects the fan journey with the operational decisions, systems and technology that make it work in practice. Fan Led brings three connected capabilities together across the full fan and guest journey: → Strategy, Commercial & Operating Models We define the direction, business case, governance, roles, standards and operating model needed to make change deliverable. → Technology & Capital Solutions We identify and integrate venue solutions that improve access, service, retail, wayfinding, safety and revenue. → Delivery, Resources & Readiness We provide the people, project coordination, operational readiness and handover support needed to make the work real. We believe operational systems are human systems. 𝑂𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑏𝑢𝑖𝑙𝑡 𝑎𝑟𝑜𝑢𝑛𝑑 𝑝𝑒𝑜𝑝𝑙𝑒. 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒𝑠 𝑡ℎ𝑎𝑡 𝑡𝑢𝑟𝑛 𝑔𝑢𝑒𝑠𝑡𝑠 𝑖𝑛𝑡𝑜 𝑓𝑎𝑛𝑠.