Head of Quality and Training, Customer Experience Management @ Telkom Kenya
Quality Improvement and Training Team Manager- Customer Experience @ Telkom Kenya
Customer Service Trainer and Quality Analyst @ Telkom Kenya
Customer Experience Officer-Retention and Leads Generation @ Telkom Kenya
Sales and Customer Care Administrator @ Theka Limited (Kenya)
Faith Mbutu's Education
United States International University
Master of Business Administration (M.B.A.) (Strategic Management)
2011 - 2014
College of Human Resources Kenya
(Chartered Human Resource Professional)
2020 - 2021
Cambridge International College Australia
Premier Diploma, HR
2017 - 2018
United States International University
Arts (International Relations)
2006 - 2010
Faith Mbutu's Skills
Customer Service
Management
CRM
Training
Telecommunications
Analysis
Program Management
Sales
Team Leadership
Fundraising
Faith Mbutu's Summary
Faith Mbutu, based in Kenya, is currently a Global Director of Human Resources at The Pharo Foundation, bringing experience from previous roles at The Pharo Foundation, Samasource and Bowmans (Law Firm). Faith Mbutu holds a 2011 - 2014 Master of Business Administration (M.B.A.) in Strategic Management @ United States International University. With a robust skill set that includes Customer Service, Management, CRM, Training, Telecommunications and more, Faith Mbutu contributes valuable insights to the industry. Faith Mbutu has 2 emails on RocketReach.