Faisal Juma Location
- Plano, TX, US
Faisal Juma Work
- 2026 -now Director, Member Experience @
- 2024 -2026 Service Delivery Lead @
- 2022 -2024 Managing Partner @ FFF Marketing
- 2019 -2023 VP, Global Payment Operations @
- 2017 -2019 AVP - Bank Servicing Operations @
- 2014 -2016 Product Manager - Digital CX Strategy @
- 2010 -2014 Senior Manager, Mortgage Servicing @
- 2005 -2010 Manager, Global Workforce Management @
Faisal Juma Education
- Southern Methodist University - Cox School of Business
- University of Houston, C.T. Bauer College of Business
Faisal Juma Skills
- Product Management
- Escalations Management
- Organizational Leadership
- Customer Success
- Customer Support
- Social Media
- Business Process Outsourcing (BPO)
- Third-Party Vendor Management
- Net Promoter Score
- Customer Satisfaction (CSAT)
- Customer Experience
- Project Management
- Service-Level Agreements (SLA)
- Operational Requirements
- Customer Advocacy
- Communication
- Back Office Operations
- Business Strategy
- Strategic Planning
- Product Operations
- Vendor Relations
- Key Performance Indicators
- Driving Results
- Call Center Development
- Business-to-Business (B2B)
- Sales Pipeline Management
- Government Regulations
- Customer Service
- Business Process Mapping
- Sales
- Relationship Development
- Call Center Administration
- Leadership
- Strategy
- Analysis
- Business Analysis
- Change Management
- Business Process Improvement
- Vendor Management
- CRM
- Banking
- Call Centers
- Mortgage Lending
- Financial Modeling
- Process Management
- Workforce Management
- Business Process
- Credit
- Real Estate
- Analytical Skills
- Customer Relationship Management (CRM)
- Salesforce.com
- Microsoft Office
- Management
- Training
- Mortgage Servicing
- MS Office Suite
- Outsourcing Management
- SharePoint
- Sales Management
- Marketing Strategy
- Administrative Assistance
- Customer Relationship Management Crm
- Suppliers
- Psi
- Insurance
- Energy Industry
- Community
- Customer Oriented
- System Configuration
- Finance
- eWFM
- ACD
- Business Administration
- Process Integration
- Savings
- Dec Alpha
- Sbc
- SEP IRA
- Credit Reports
- Business Partners
- Temporary Placement
- SME
- Organizational Structure
- Systematic
- Travel
- Outsourcing
- Line Of Business
- Funding
- Urdu
- Statistics
- Metrics
- Transactional
- Routing
- Auditing
- Workflow
- Execution
- Detail Oriented
- Consumer
- Foundation
- Volunteering
- Customer Satisfaction
- System
- Troubleshooting
- Languages
- Key Metrics
- Relationship Management
- Risk Operations
- Energy Management
- Fundraising
- Flat Patterning
- Asian Studies
- Sold
- Strategies
- User Acceptance Testing
- Testing
- New Business Development
- Scheduling
- Documentation
- Emerging Technologies
- Ratios
- Commercial Real Estate
- Operational Support
- Liaise
- Loans
- Promoting
- Plano
- Mosaic
- Gamma
- Lines Of Credit
- Business Review
- Houston
- Yahoo
- Configurations
- Debt
- Evaluations
- IEX
- Applications
- Home
- Business Operations
- Home Equity Loans
- Richardson
- CMS
- Project Implementation
- DSL
- Avaya Technologies
- Technical Support
- Data Driven Testing
- Project
- Data Integrity
- IBM iSeries
- Income
- Computer Proficiency
- Business Systems
- Responsibility
- Internal Audit
- Coordinating Events
- Six Sigma
- Policies and Procedures
- International
- Camp
- Business Units
- Obtain
- Google Groups
- Computer Network Operations
- Spreadsheets
- Process Improvement
- Dallas
- Equities
- Outlook
- Internal Controls
- Totalview
- Queues
- Rta
- Personalization
- Credit Analysis
- Risk
- Meetings
- Mergers and Acquisitions
- Negative
- Hindi
- Coordinated
- Databases
- Customer Relationship Management
Faisal Juma Summary
- Faisal Juma, based in Plano, TX, US, is currently a Director, Member Experience at EECU. Faisal Juma brings experience from previous roles at EECU, FFF Marketing, JPMorgan Chase & Co. and Capital One. Faisal Juma holds a Southern Methodist University - Cox School of Business. With a robust skill set that includes Product Management, Escalations Management, Organizational Leadership, Customer Success, Customer Support and more. Faisal Juma has 3 emails and 1 mobile phone numbers on RocketReach.
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