Faisal Juma Email & Phone Number

Director, Member Experience @ EECU Credit Union

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Faisal Juma Location

Plano, TX, US

Faisal Juma Work

Director, Member Experience @ (April 2026 - Present)
Manager, Global Workforce Management @ (May 2005 - March 2010)
Service Delivery Lead @ (December 2024 - April 2026)
Managing Partner @ FFF Marketing (December 2022 - October 2024)
VP, Global Payment Operations @ (August 2019 - December 2023)
AVP - Bank Servicing Operations @ (January 2017 - August 2019)
Product Manager - Digital CX Strategy @ (August 2014 - December 2016)
Senior Manager, Mortgage Servicing @ (April 2010 - January 2014)

Faisal Juma Education

SMU Cox School of Business
Master of Business Administration (M.B.A.)
2016
University of Houston, C.T. Bauer College of Business
BBA
2004

Faisal Juma Skills

Product Management
Escalations Management
Organizational Leadership
Customer Success
Customer Support
Social Media
Business Process Outsourcing (BPO)
Third-Party Vendor Management
Net Promoter Score
Customer Satisfaction (CSAT)
Customer Experience
Project Management
Service-Level Agreements (SLA)
Operational Requirements
Customer Advocacy
Communication
Back Office Operations
Business Strategy
Strategic Planning
Product Operations
Vendor Relations
Key Performance Indicators
Driving Results
Call Center Development
Business-to-Business (B2B)
Sales Pipeline Management
Government Regulations
Customer Service
Business Process Mapping
Sales
Relationship Development
Call Center Administration
Leadership
Strategy
Analysis
Business Analysis
Change Management
Business Process Improvement
Vendor Management
CRM
Banking
Call Centers
Mortgage Lending
Financial Modeling
Process Management
Workforce Management
Business Process
Credit
Real Estate
Analytical Skills
Customer Relationship Management (CRM)
Salesforce.com
Microsoft Office
Management
Training
Mortgage Servicing
MS Office Suite
Outsourcing Management
SharePoint
Sales Management
Marketing Strategy
Administrative Assistance
Customer Relationship Management Crm
Suppliers
Psi
Insurance
Energy Industry
Community
Customer Oriented
System Configuration
Finance
eWFM
ACD
Business Administration
Process Integration
Savings
Dec Alpha
Sbc
SEP IRA
Credit Reports
Business Partners
Temporary Placement
SME
Organizational Structure
Systematic
Travel
Outsourcing
Line Of Business
Funding
Urdu
Statistics
Metrics
Transactional
Routing
Auditing
Workflow
Execution
Detail Oriented
Consumer
Foundation
Volunteering
Customer Satisfaction
System
Troubleshooting
Languages
Key Metrics
Relationship Management
Risk Operations
Energy Management
Fundraising
Flat Patterning
Asian Studies
Sold
Strategies
User Acceptance Testing
Testing
New Business Development
Scheduling
Documentation
Emerging Technologies
Ratios
Commercial Real Estate
Operational Support
Liaise
Loans
Promoting
Plano
Mosaic
Gamma
Lines Of Credit
Business Review
Houston
Yahoo
Configurations
Debt
Evaluations
IEX
Applications
Home
Business Operations
Home Equity Loans
Richardson
CMS
Project Implementation
DSL
Avaya Technologies
Technical Support
Data Driven Testing
Project
Data Integrity
IBM iSeries
Income
Computer Proficiency
Business Systems
Responsibility
Internal Audit
Coordinating Events
Six Sigma
Policies and Procedures
International
Camp
Business Units
Obtain
Google Groups
Computer Network Operations
Spreadsheets
Process Improvement
Dallas
Equities
Outlook
Internal Controls
Totalview
Queues
Rta
Personalization
Credit Analysis
Risk
Meetings
Mergers and Acquisitions
Negative
Hindi
Coordinated
Databases
Customer Relationship Management

Faisal Juma Summary

Faisal Juma, based in Plano, TX, US, is currently a Director, Member Experience at EECU. Faisal Juma brings experience from previous roles at Bank of America, EECU, FFF Marketing and JPMorgan Chase & Co.. Faisal Juma holds a Master of Business Administration (M.B.A.) @ SMU Cox School of Business. With a robust skill set that includes Product Management, Escalations Management, Organizational Leadership, Customer Success, Customer Support and more. Faisal Juma has 3 emails and 1 mobile phone numbers on RocketReach.