IT Helpdesk Team Leader @ (October 2018 - June 2025)
Senior Support Analyst @ (November 2011 - June 2025)
Junior Business Analyst @ (May 2017 - June 2017)
Support Analyst @ (October 2011 - November 2011)
On-Site Support Analyst @ (May 2010 - November 2011)
Customer Service Advisor @ (December 2007 - May 2010)
Sales Advisor @ Icon Clothing (January 2004 - November 2007)
Faisal Arshad Education
The Manchester Metropolitan University
BSc Hons (Information Technology)
2004-2007
Bury College
AVCE (Information & Communication Technology)
2002-2004
Siddal Moor Sports College
GCSE
1998-2002
Faisal Arshad Skills
Active Directory
Business Analysis
Call Centers
Change Management
Cisco Systems Products
Cisco Technologies
Computer Hardware
Customer Service
Hardware
Help Desk Support
IT Management
IT Operations
IT Service Management
ITIL
Lotus Notes
MS Project
Management
Microsoft Exchange
Networking
Project Delivery
Project Management
Project Planning
SAP
Servers
Service Delivery
System Administration
Team Leadership
Team Management
Teamwork
Technical Support
Troubleshooting
Visio
Windows 7
Windows Server
Faisal Arshad Summary
Faisal Arshad, based in Bury, GB, is currently a Service Lifecycle Manager - Workspace Technology at JD Sports Fashion. Faisal Arshad brings experience from previous roles at JD Sports Fashion and The Co-operative Group. Faisal Arshad holds a 2004 - 2007 BSc Hons in Information Technology @ The Manchester Metropolitan University. With a robust skill set that includes Active Directory, Business Analysis, Call Centers, Change Management, Cisco Systems Products and more. Faisal Arshad has 1 emails on RocketReach.
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