Fady Makin Email & Phone Number
Head of Customer Experience @ Orange Egypt
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Fady Makin Location
- Cairo, Cairo Governorate, EG
Fady Makin Work
- 2017 -now Head of Customer Experience @
- 2016 -2018 Manager, Customer Experience (CeXp) – Commercial @
- 2015 -2016 Manager, Customer Experience (CeXp) – Commercial @
- 2012 -2015 Manager, Customer Experience (CeXp) – Commercial @
- 2007 -2012 CS Commercial Projects Manager, Customer Service @
- 1999 -2007 CRM Operation Support Supervisor @
- 2026 -now Founder @
- 1995 -1999 Senior Trainer @ International Honorary Committee
Fady Makin Education
- Faculty of Commerce, Ain Shams University, Egypt 1995-1999
- St Joseph Maronitte School 1981-1995
Fady Makin Skills
- Business Development
- Customer Journey Mapping
- Customer Experience
- Customer Relationship Management (CRM)
- Contact Centers
- CRM
- Telecommunications
- Call Centers
- Call Center
- Mobile Devices
- Customer Satisfaction
- Project Planning
- Project Management
- Customer Retention
- Marketing
- PMO
- Strategy
- Analysis
- Business Analysis
- Business Process
- Vendor Management
- Solution Selling
- Sales Operations
- Forecasting
- Analytical Skills
- Sales
- Customer Relations
- GSM
- Customer Service
- Team Management
- Management
- Training
- Team Leadership
- Teamwork
- Cross-functional Team Leadership
- Leadership
- Time Management
- Negotiation
- Process Improvement
- IVR
- USSD
- Outstanding Customer Service
- Strategic Leadership
- Customer Service Management
- Budgeting
- People Development
- Service Improvement
- Customer Experience Management
- Change Management
- Strategic Planning
- Microsoft Word
- Troubleshooting
- Cross Functional Team Leadership
- Business Strategy
- Research
- Teaching
Fady Makin Summary
- Fady Makin, based in Cairo, Cairo Governorate, EG, is currently a Head of Customer Experience at Orange Egypt. Fady Makin brings experience from previous roles at Orange Egypt. Fady Makin holds a 1995 - 1999 Faculty of Commerce, Ain Shams University, Egypt. With a robust skill set that includes Business Development, Customer Journey Mapping, Customer Experience, Customer Relationship Management (CRM), Contact Centers and more. Fady Makin has 6 emails and 7 mobile phone numbers on RocketReach.
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