Fady Makin Email & Phone Number
Head of Customer Experience @ Orange Egypt
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Fady Makin Location
- Cairo, Cairo Governorate, EG
Fady Makin Work
- Head of Customer Experience @ (December 2017 - Present)
- Manager, Customer Experience (CeXp) – Commercial @ (June 2016 - January 2018)
- Manager, Customer Experience (CeXp) – Commercial @ (May 2015 - May 2016)
- Manager, Customer Experience (CeXp) – Commercial @ (June 2012 - May 2015)
- CS Commercial Projects Manager, Customer Service @ (March 2007 - May 2012)
- CRM Operation Support Supervisor @ (December 1999 - February 2007)
- Founder @ (January 2026 - Present)
- Senior Trainer @ International Honorary Committee (June 1995 - October 1999)
Fady Makin Education
- Faculty of Commerce, Ain Shams University, Egypt 1995-1999
- St Joseph Maronitte School 1981-1995
Fady Makin Skills
- Business Development
- Customer Journey Mapping
- Customer Experience
- Customer Relationship Management (CRM)
- Contact Centers
- CRM
- Telecommunications
- Call Centers
- Call Center
- Mobile Devices
- Customer Satisfaction
- Project Planning
- Project Management
- Customer Retention
- Marketing
- PMO
- Strategy
- Analysis
- Business Analysis
- Business Process
- Vendor Management
- Solution Selling
- Sales Operations
- Forecasting
- Analytical Skills
- Sales
- Customer Relations
- GSM
- Customer Service
- Team Management
- Management
- Training
- Team Leadership
- Teamwork
- Cross-functional Team Leadership
- Leadership
- Time Management
- Negotiation
- Process Improvement
- IVR
- USSD
- Outstanding Customer Service
- Strategic Leadership
- Customer Service Management
- Budgeting
- People Development
- Service Improvement
- Customer Experience Management
- Change Management
- Strategic Planning
- Microsoft Word
- Troubleshooting
- Cross Functional Team Leadership
- Business Strategy
- Research
- Teaching
Fady Makin Summary
- Fady Makin, based in Cairo, Cairo Governorate, EG, is currently a Head of Customer Experience at Orange Egypt. Fady Makin brings experience from previous roles at Orange Egypt. Fady Makin holds a 1995 - 1999 Faculty of Commerce, Ain Shams University, Egypt. With a robust skill set that includes Business Development, Customer Journey Mapping, Customer Experience, Customer Relationship Management (CRM), Contact Centers and more. Fady Makin has 6 emails and 7 mobile phone numbers on RocketReach.
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