Fadi Farag Email & Phone Number
Service Delivery Manager @ Pure Storage
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Fadi Farag Location
- Montreal, QC, CA
Fadi Farag Work
- Service Delivery Manager @ (June 2024 - Present)
- Senior Manager - Client Service Operations @ (November 2021 - June 2024)
- Borders and Command Center Senior Change Manager @ (August 2019 - October 2021)
- IT Technical Advisor @ (January 2018 - July 2019)
- Change Management Consultant @ (January 2016 - September 2017)
- Service Account Management Section Manager @ (October 2014 - January 2016)
- Senior Client Service Manager @ (April 2010 - October 2014)
- Service Desk Team Leader @ (January 2008 - April 2010)
- Senior Technical Support Engineer @ (November 2006 - January 2008)
Fadi Farag Education
- Alexandria University
B.Sc. (Electronics and Communications Engineering)
- Collège Saint-Marc
Theoretical and Mathematical Physics
Fadi Farag Skills
- AI governance fundamentals
- AI oversight design and adaptation
- Business Process Improvement
- Business Strategy
- CCNA
- CRM
- Change Control
- Change Management
- Cisco Technologies
- Computer Network Operations
- Continuous Improvement
- Contract Negotiation
- Cross-functional Team Leadership
- Culture Change
- Customer Experience
- Customer Success
- Customer Support
- Frame Relay
- IP
- IT Escalation
- IT Management
- IT Operations
- IT Service Management
- IT Strategy
- ITIL
- ITIL LSO Certified
- ITIL Process Implementation
- ITIL v3 Foundations Certified
- Incident Management
- Internet Protocol (IP)
- Leadership
- Major Incident Management
- Managed Services
- Management
- Networking
- Operations Management
- Performance Improvement
- Project Delivery
- Project Management
- Regional Development
- Reporting & Analysis
- SLA
- Service Delivery
- Service Delivery Management
- Service Management
- Service Operation
- ServiceNow
- Storage
- Strategic Planning
- Strategy
- Support Management
- Team Leadership
- Team Management
- Technical Support
- Telecommunications
- Transition Management
- Troubleshooting
- VPN
- VoIP
- WAN
Fadi Farag Summary
- Fadi Farag, based in Montreal, QC, CA, is currently a Service Delivery Manager at Pure Storage. Fadi Farag brings experience from previous roles at Bell, SITA, Air Transat and Saudi Telecom Company. Fadi Farag holds a B.Sc. in Electronics and Communications Engineering @ Alexandria University. With a robust skill set that includes AI governance fundamentals, AI oversight design and adaptation, Business Process Improvement, Business Strategy, CCNA and more. Fadi Farag has 1 emails and 1 mobile phone numbers on RocketReach.
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