EZ Vend Information

New concept. One stop shop for customer connection via Ai Omni-channel engagement Handle every customer touchpoint, including calls, web chat, WhatsApp, SMS, email, Facebook, Instagram, and website forms. AI Workers (Inbound and Outbound) Manage inbound calls, outbound campaigns, renewals, follow-ups, upsells, and cross-sells, operating 24/7. Flows and Automation Automate structured tasks such as booking, payments, complaints, credit checks, meter reads, or claims, triggered by customer behaviour. Knowledge Base and Training proprietary single-tenant LLM becomes a subject-matter expert trained on your fares, policies, and processes, delivering accurate, contextual, and compliant responses. QA and Compliance Suite 100% of conversations are monitored, transcribed, and scored for quality and compliance. CRM, ERP, and System Integrations Low-code and API integrations with your systems, booking tools, payment platforms, ticketing, and finance. Payments and Transactions PCI-compliant card payments, deposits, recurring charges, integrated with Stripe, GoCardless, Global Iris, and more. Analytics and Reporting Real-time dashboards of volumes, sentiment, conversion, and QA scores with export to BI tools. Security and Compliance GDPR, PCI, and industry-grade security with single-tenanted architecture and audit trails. Marketplace and Add-ons Industry-specific templates and pre-built workflows for travel, insurance, collections, healthcare, and more.