ExperienceYes Information

When the pressure is on, even brilliant teams can fall into patterns of behavior that get in the way of their best work. People stop listening properly. They dig their heels in. Difficult conversations get avoided. Tempers fray and tension rises. Silos form and customer relationships start to feel the impact. We call these Pressure Patterns. ExperienceYes helps leaders and customer-facing teams recognize those patterns and build the Business Relationship IQ (BRiQ™) to respond differently. Our BRiQ™ program combines neuroscience, improv-based learning and practical behavior change to help people stay connected and effective when things feel uncertain. The people we work with are super smart. They don't need to be told they should communicate better – that's not what BRiQ ™ is about. It’s about giving them practical tools they can actually use when the pressure rises and their usual good intentions start to make for the exit. Organizations use BRiQ™ to strengthen collaboration, build customer trust and help their people adapt more effectively when things feel difficult or uncertain. The learning is practical, experiential and designed to stick beyond the training room. Because technical expertise will only take a business so far. How your people work together, particularly when things get difficult, can make all the difference. "This was the most impactful training I've received in a business setting in my 28-year professional career." Bruce W. - BRiQ ™ graduate