Experience Foresight Information

Experience Foresight explores & advises on the near and long-term future of customer experience made possible by digital & AI technologies. Technology innovation isn’t stopping anytime soon. But what do customers want, need, and maybe even envision themselves for their future? What might this look like years from now? And how does this compare to what is or will be technically possible? Leveraging a mix of strategic foresight, innovation, design thinking, and research, Experience Foresight aims to uncover and represent the customer-first perspective on the future to advocate for the optimistic, inclusive, enriching, and possible version. In doing this, Experience Foresight also identifies potential early operational and innovation strategies for differentiated, sustainable customer experience and business growth outcomes. Experience Foresight delivers a bi-monthly newsletter, "Horizon's Edge", available on LinkedIn (coming soon) and Substack (https://themichaelmallett.substack.com/), on the digital & intelligent future of customer experience around topics ranging from the future of mobile, personal AI Agents, augmented reality, and robotics. The company also provides public speaking, article & press commentary/authoring, and personalized experience future research. Experience Foresight is led by Michael Mallett, a 15+ year experienced strategist and technologist in the fields of CX, digital and, AI. His disruptive product innovation and solution designs are responsible for several market-impacting events in the CX space, driving IPO and PE outcomes for Medallia Inc. and is is trusted by Fortune 500 companies and notable media and analysts firms.