Exact-GPS Information

Exact provides quality technical support service to your end users. Technical support is our specialty and we're passionate about it. Our highly trained and knowledgeable experts are available when the end user needs assistance. The majority of all assistance requests are resolved on first contact. This significantly reduces the time and productivity loss as well as frustration. Premier Support includes: Administrator Training Video Staff Training Video New Subscriber Implementation Procedure Subscriber PC Configuration FAQ-Business Processes Separation of Duties Methodology Up to 10 separate support sessions per year (either by phone or email) for 12 months from the date of purchase. Priority telephone support covering licensing, installation, debugging, environmental issues, and general use of the products. Priority email support covering all of these same issues: licensing, installation, debugging, environmental issues, and general use of the product. Service includes advice on implementing nonstandard configurations and phone-based installation walkthroughs if required. After filing a support request, a ticket is guaranteed to be opened as soon as a support technician is available or within 24 hours, whichever is sooner. User has choice as to e-mail or phone contact once support session is open.