Evercoss Information

Early 2015, Evercoss launched ‘One X’ – a quality smartphone for everyone. It is meant for the 200 millions people in Indonesia who wants to have a smartphone. ‘One X’ has good quality hardware with the latest and the fastest version of Android Lollipop. ‘One X’ can access over one million apps in Google play, send message to friends, video conference, gaming. Although the company started from sellingcheap phones, Evercoss takes quality control management very seriously. Irwan was quite proud to say that Evercoss’s backbone is actually its service department. They allocate about 200 people to stand by in the headquarters and office branches to help with gadget service everyday. Evercoss ensures that the percentage of “defect on arrival” is below one percent, and the percentage of total phones serviced every year is two percent. All spare parts used by Evercross are genuine originals. In total the company has 18 service centers and 57 authorized service centers located all around Indonesia. This commitment helped grow the team from 17 staff in 2008 up to 1000 in 2015.. Evercoss does not open any retail stores, but the team is very aggressive when it comes to marketing efforts. One recent example is how Evercoss became one of the main sponsors for singing TV show Indonesian Idol. In that regard, Evercoss is now building an eight-hectare gadget factory in the city of Semarang, with another five-hectares of empty land next to it in case the company wants to build more factories. The factory – which cost IDR 1 trillion ($90 million) – will start operating next year. By the time the factory opens next year, Evercoss will have an ample number of phone units at its disposal.