Ethan Simister Email
Head of Department @ Connex One
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Ethan Simister Location
- Manchester, GB
Ethan Simister Work
- Head of Department @ (November 2020 - Present)
- 1st Line Support @ (October 2018 - November 2020)
Ethan Simister Education
- Crompton House CofE School 2013-2017
Ethan Simister Skills
- 2nd Line IT Support
- AI Chatbot Development
- Amazon S3
- Amazon Web Services (AWS)
- Analytical Skills
- Artificial Intelligence (AI)
- Asterisk
- Asterisk (PBX)
- Automation Engineering
- Bash
- CRM Integration
- Communication
- Contact Centers
- Conversational AI
- Critical Thinking
- Customer Experience
- Customer Loyalty
- Customer Satisfaction
- Customer Service
- Customer Support
- Customer-focused Service
- Database Administration
- Database Optimization
- Dialer Management
- Dialers
- Engineered Labor Standards
- Enterprise Manager
- Escalation
- HubSpot
- Infrastructure Optimization
- Interpersonal Skills
- Leadership
- Linux
- LiveChat ChatBot
- Man Management
- Management
- Mentoring
- Microsoft Azure
- Mobile Platforms
- MySQL
- Operational Improvement
- Operational Strategy
- PHP
- Platform Architecture
- PostgreSQL
- Predictive Dialers
- Problem Solving
- Prompt Engineering
- REST APIs
- Recruiting
- Remote Diagnostics
- Report Automation
- Root Cause Analysis
- SQL
- Salesforce.com
- Service Delivery
- Service-Level Agreements (SLA)
- Software Quality
- Software Support
- Software as a Service (SaaS)
- Staff Development
- Team Leadership
- Team Management
- TechSmith
- Telephony
- Training
- Troubleshooting
- WAMP
- Workflow Automation
- Zendesk
Ethan Simister Summary
- Ethan Simister, based in Manchester, GB, is currently a Head of Department at Connex Solutions. Ethan Simister brings experience from previous roles at Connex Solutions. Ethan Simister holds a 2013 - 2017 Crompton House CofE School. With a robust skill set that includes 2nd Line IT Support, AI Chatbot Development, Amazon S3, Amazon Web Services (AWS), Analytical Skills and more.
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