General Manager @ Zadun, a Ritz-Carlton Reserve (December 2016 - January 2022)
General Manager @ The Ritz-Carlton, Panama (February 2016 - June 2016)
General Manager @ The Ritz-Carlton, Santiago (April 2013 - January 2016)
Hotel Manager @ The Ritz-Carlton Vienna (February 2012 - April 2013)
Corporate Director Global Rooms Operations @ (March 2010 - February 2012)
EAM Rooms @ (January 2007 - March 2010)
Assistant Rooms Executive @ (November 2005 - December 2006)
Assistant Rooms Executive @ (November 2004 - October 2005)
Front of House Manager @ (January 2004 - October 2004)
Front Office Manager @ (October 2002 - December 2003)
Asst. Director Housekeeping @ (January 2002 - September 2002)
Estornell Sandra Education
University of Phoenix
Master of Business Administration - MBA (Business Administration and Management, General)
2020-2022
Saddleback College
Associate's degree (Business Management)
1996-1999
CETT
Hotel Management
1990-1993
Estornell Sandra Skills
Accounting
Analytical Skills
Banquets
C-Level Leadership
Construction Management
Customer Experience
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Director level
District Management
Diversity
Executive Management
Executive Team
Financial Analysis
Fine Dining
Food & Beverage
Front Office
Guest Service Management
Helping People
Hiring Practices
Hospitality
Hospitality Industry
Hospitality Management
Hotel Administration
Hotel Management
Hotels
Interpersonal Skills
Leadership
Leadership Development
Leisure
Lodging
Luxury
Management
Opening Hotels
Operations Administration
Organization Skills
Organizational Development
P&L Management
Pre-Opening
Pre-opening experience
Project Management
Resorts
Restaurant Management
Restaurants
Revenue Analysis
Rooms Division
Rooms Division Management
Service Quality
Spa
Team Leadership
Team Management
Yield Management
• Operational Transformation: Driving efficiency and profitability through data-driven decisions, brand standard audits, and operational restructuring.
• Owner Relations & Stakeholder Management: Trusted advisor to owners, boards, and corporate offices — aligning expectations and delivering measurable financial results.
• Pre-Opening & Rebranding Expert: From concept to launch: design collaboration, staffing, budget creation, training, positioning. (25+ openings delivered globally)
• Regional/Multi-Property Leadership: Consistent record overseeing diverse portfolios, guiding GMs, aligning operations with ownership vision, and standardizing excellence.
• Talent Development: Builder of resilient, empowered executive teams across F&B, Rooms, Spa, Engineering, Sales, and S&M.
• Ultra-Luxury Guest Experience Excellence: Creator of immersive, high-touch luxury service programs that increase NPS, loyalty, and brand differentiation.
Opera
Micros
Tourism
Concierge Services
Hiring
Sales
Food and Beverage
Research
Pre Opening Experience
PowerPoint
Pre Opening
Microsoft Word
Estornell Sandra Summary
Estornell Sandra, based in Kawaihae, HI, US, is currently a Managing Director at Aspen One. Estornell Sandra brings experience from previous roles at Ithaafushi (Assets Group), Kona Village, A Rosewood Resort, Zadun, a Ritz-Carlton Reserve and The Ritz-Carlton, Panama. Estornell Sandra holds a 2020 - 2022 Master of Business Administration - MBA in Business Administration and Management, General @ University of Phoenix. With a robust skill set that includes Accounting, Analytical Skills, Banquets, C-Level Leadership, Construction Management and more. Estornell Sandra has 1 emails and 3 mobile phone numbers on RocketReach.
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