Customer Service Team Lead @ (March 2022 - Present)
Product Operations Manager @ (August 2022 - January 2023)
Technical Support Engineer @ (March 2017 - March 2022)
Information Technology Representative @ loading tread company (August 2016 - February 2017)
System Administrator @ (August 2013 - July 2015)
Technical Support @ ics zoom (October 2012 - July 2013)
Technical Support @ perfectproject (December 2008 - October 2012)
Essam Ali Education
Cairo University
Bachelor's Degree (Accounting)
2004-2008
Imbaba military high school
Essam Ali Skills
Advertising
Business Process Automation
Business Travel
Computer Assistance
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Customer Support
District Management
E-Commerce
ERP Implementations
Enterprise Manager
Excellent command of both written and spoken English
Excellent knowledge of crystal report
Excellent knowledge of excel
Excellent knowledge of hardware maintenance
Excellent knowledge of ms sql server 2000
Excellent knowledge of ms sql server 2005
Excellent knowledge of ms sql server 2008
Excellent knowledge of word
Excellent knowledge of word network
Field Support
Global Operations
Good knowledge system analysis
Help Desk Institute
Hospitality
Hotels
Information Technology Infrastructure
Leadership
Managing Global Operations
Microsoft Dynamics ERP
Microsoft Office
Multi-location Management
Oracle ERP Implementations
Product Management
Product Operations
Python (Programming Language)
Retail
SQL
Sales Leadership
Server Admin
Server Administration
Software Development
Software Implementation
Software Product Management
System Control
Systems Management
Teamwork
Technical Support
Technology Services
Tourism
Training
Troubleshooting
User Experience (UX)
User Experience Design (UED)
User Experience Testing
Essam Ali Summary
Essam Ali, based in Saudi Arabia, is currently a Regional Operations Manager at Daftra - دفترة. Essam Ali brings experience from previous roles at Daftra - دفترة and loading tread company. Essam Ali holds a 2004 - 2008 Bachelor's Degree in Accounting @ Cairo University. With a robust skill set that includes Advertising, Business Process Automation, Business Travel, Computer Assistance, Customer Experience and more. Essam Ali has 1 emails on RocketReach.
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