Eslam Hamdy Email & Phone Number

SaaS Operations Manager @ dawatech

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Eslam Hamdy Work

SaaS Operations Manager @ (September 2026 - Present)
Customer Sucess and SaaS Operations Lead @ (February 2025 - Present)
Sr. Client Success Operations Specialist (SaaS) @ (August 2022 - December 2024)
Client Success Operations Specialist (SaaS) @ (June 2020 - August 2022)
IT Specialist @ (March 2020 - June 2020)
IT Help Desk Technician @ (July 2017 - January 2019)

Eslam Hamdy Education

Cairo University
Bachelor of Commerce - BCom (Insurance and Math)
2013-2017

Eslam Hamdy Skills

API & 3rd Party Integration
Account Management
Automation
Business Process Improvement
Cisco Routers
Client Onboarding
Client Onboarding & Support
Client Services
Computer Hardware
Computer Hardware Installation
Computer Hardware Troubleshooting
Computer Networking
Cross-functional Collaborations
Custom Reporting & Data Transformation
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Success
Customer Success & Retention
Data Analysis
Data Backup & Recovery
Data Visualization
Data Visualization & KPI Reporting
ERP Implementations
End-User Support & Training
End-User Training
Establishing Strategic Partnerships
Football
Google Sheets & Excel (Advanced)
Hardware Diagnostics
Hardware Installation
Hardware Installation & Support
Hardware Support
Hardware Testing
Help Desk Support
IT Hardware Support
IT Infrastructure Setup
IT Project Implementation
Incident Escalation & Resolution
KPI Reporting
KPI Reporting & Analytics
Knowledge Base Documentation
Management
Merchant Account Setup
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Servers
Microsoft Word
Network Administration (CCNA)
Network Connectivity Support
Network Design
Networking
Networking Solutions
Operations Administration
Operations Management
Payment Processing (AR/AP)
Payments QA & Processing
Peripheral Devices Setup
Problem Solving
Project Management
Remote Technical Support
Routers
SaaS Platform & API Integration
SaaS Solutions
Security Patches & Upgrades
Server Management (Windows Server)
Software
Software & Hardware Troubleshooting
Software Installation
Software Installation & Troubleshooting
Software Testing
Swimming
System Configuration & Maintenance
System Diagnostics & Repairs
Teamwork
Technical Support
Technical Troubleshooting
Ticketing Systems Management
Time Management
User Account Management
Wide Area Network (WAN)
Windows
Windows 10
Windows 7
Windows 8
Windows 8.1
Windows Server
Windows Services
Windows System Administration
Wireless Networking
Wireless Routers
Workflow Automation (HubSpot)

Eslam Hamdy Summary

Eslam Hamdy, is currently a SaaS Operations Manager at dawatech. Eslam Hamdy brings experience from previous roles at dawatech, Pickspace - Property Management Software and OneLink Contact Center. Eslam Hamdy holds a 2013 - 2017 Bachelor of Commerce - BCom in Insurance and Math @ Cairo University. With a robust skill set that includes API & 3rd Party Integration, Account Management, Automation, Business Process Improvement, Cisco Routers and more. Eslam Hamdy has 1 emails and 2 mobile phone numbers on RocketReach.