Erin O'Callaghan Email & Phone Number
Principal Technical Writer @ Zendesk
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Erin O'Callaghan Location
- Madison, WI, US
Erin O'Callaghan Work
- Principal Technical Writer @ (March 2024 - Present)
- Senior Technical Writer @ (June 2021 - March 2024)
- Manager, Knowledge Team @ (November 2018 - May 2021)
- Technical Writer @ (December 2017 - November 2018)
- Copywriter @ (April 2017 - December 2017)
- Technical Writer (Including time as Team Lead) @ (April 2011 - April 2017)
Erin O'Callaghan Education
- Purdue University
Bachelor of Arts (B.A.) (Anthropology and Classical Studies)
2006-2010 - University of Kent
Archaeology
2008-2009
Erin O'Callaghan Skills
- CE marking
- CSS
- Confluence
- Content Development
- Content Management Systems (CMS)
- Copy Editing
- Customer Service
- Document Design
- Document Lifecycle Management
- Document Review
- Editing
- Epic Systems
- GitHub
- Google Analytics
- HTML
- ISO Standards
- Information Architecture
- Internal Audit
- Interviewing Subject Matter Experts
- Jira
- Jira Service Desk
- Knowledge Base
- Knowledge Management
- Learning Management
- Management
- Marketing Writing
- Mentoring
- Microsoft Office
- Microsoft Teams
- Oxygen XML Editor
- Payment Card Industry Data Security Standard (PCI DSS)
- PowerPoint
- Project Management
- Regulatory Compliance
- Reporting & Analysis
- Research
- SOC 2
- SharePoint
- SnagIt
- Software Documentation
- Team Leadership
- Technical Documentation
- Technical Writing
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Version Management
- WalkMe
- Writing
Erin O'Callaghan Summary
- Erin O'Callaghan, based in Madison, WI, US, is currently a Principal Technical Writer at Zendesk. Erin O'Callaghan brings experience from previous roles at Zendesk, Paradigm and Springs Window Fashions. Erin O'Callaghan holds a 2006 - 2010 Bachelor of Arts (B.A.) in Anthropology and Classical Studies @ Purdue University. With a robust skill set that includes CE marking, CSS, Confluence, Content Development, Content Management Systems (CMS) and more. Erin O'Callaghan has 1 emails and 2 mobile phone numbers on RocketReach.
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