Customer Success Manager @ (March 2024 - December 2025)
Implementation Specialist @ (April 2023 - April 2024)
Account Coordinator @ (April 2022 - June 2023)
Communications Specialist @ (September 2021 - December 2021)
Communication Intern @ (June 2021 - August 2021)
Marketing Associate @ (May 2020 - May 2021)
London Regional Director @ (June 2018 - June 2019)
Regional Account Manager @ (July 2017 - May 2018)
Marketing Coordinator @ (July 2016 - September 2016)
IELTS Teaching Assistant @ Andover Language Institution (June 2014 - August 2014)
Erin Li Education
UNSW Business School
Master's degree (Commerce)
2019-2021
Western University
Bachelor of Arts - BA (Psychology)
2013-2017
Braemar College Toronto
High School Diploma (English and World Issues)
2012-2013
Erin Li Skills
Building Trust & Rapport
Consultative Approach
Presentation Skills
Conflict Resolution
Expectation Management
Active Listening
Objection Handling
Navigating Ambiguity
Working with Cross Functional Teams
Resilience & Grit
Solution Oriented Mindset
Cultural Sensitivity
Portfolio Management
Copywriting
Stakeholder Engagement
Approaching matters with delicacy
Market expansion
Territory Account Management
Business Development
Customer Experience
Erin Li Summary
Erin Li, based in Toronto, ON, CA, is currently a Manager, Account Management at Mastercard. Erin Li brings experience from previous roles at Customer Success Collective and OneLocal. Erin Li holds a 2019 - 2021 Master's degree in Commerce @ UNSW Business School. With a robust skill set that includes Building Trust & Rapport, Consultative Approach, Presentation Skills, Conflict Resolution, Expectation Management and more. Erin Li has 3 emails on RocketReach.
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