Erin Gray Email & Phone Number
Senior Vice President, Customer Experience @ Sleep Country Canada
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Erin Gray Location
- Toronto, ON, CA
Erin Gray Work
- Senior Vice President, Customer Experience @ (September 2023 - Present)
- Senior Vice President, Customer Experience @ (December 2021 - Present)
- Vice President, Client Success @ (September 2020 - December 2021)
- AVP, Insurance Services, Customer Experience @ (April 2018 - September 2019)
- National Director, Customer Experience @ (May 2015 - April 2018)
- Manager, Customer Experience (In-store and eCommerce) @ (March 2013 - May 2015)
- Manager, Customer Experience, Financial Services @ (March 2010 - March 2013)
- Manager, Customer Care, PC Financial @ (August 2008 - September 2010)
- Manager, Vendor Quality Management, PC MasterCard @ (January 2007 - August 2008)
- Manager, Insurance Operations @ (November 2005 - December 2006)
- Team Manager, Emegency Medical Contact Centre @ (January 2004 - November 2005)
- Team Manager, Travel Claims @ (January 1997 - January 2004)
Erin Gray Education
- York University
BA (Double Major, Business Communications and Anthropology)
1993-1997
Erin Gray Skills
- Insurance
- Credit Cards
- Financial Services
- Call Center
- Customer Experience
- Relationship Management
- Business Requirements
- Banking
- Credit
- Retail Banking
- Vendor Management
- Call Centers
- Financial Analysis
- Retail
- Management
- Leadership
- CRM
- Team Leadership
- Strategy
- Customer Service
- Business Analysis
- Business Process Improvement
- Business Strategy
- Change Management
- Coaching
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Hospitality Industry
- Performance Management
- Program Management
- Project Management
- Sales
- Service Culture
- Strategic Planning
- Team Building
- Team Management
- Training
Erin Gray Summary
- Erin Gray, based in Toronto, ON, CA, is currently a Senior Vice President, Customer Experience at Sleep Country Canada. Erin Gray brings experience from previous roles at Endy, S&P Data Digital, Manulife and Revera Inc.. Erin Gray holds a 1993 - 1997 BA in Double Major, Business Communications and Anthropology @ York University. With a robust skill set that includes Insurance, Credit Cards, Financial Services, Call Center, Customer Experience and more. Erin Gray has 2 emails on RocketReach.
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