Erin Erickson Email & Phone Number
Product Manager @ Industry Dive
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Erin Erickson Location
- Colorado Springs, CO, US
Erin Erickson Work
- Product Manager @ (May 2022 - Present)
- Product Manager @ (May 2022 - Present)
- Product Manager @ (April 2021 - May 2022)
- Customer Experience Manager @ (December 2020 - September 2021)
- Customer Service Manager @ Hotels.com (September 2014 - September 2021)
- Sr. Voice Solutions Analyst @ (July 2011 - September 2014)
- Customer Delivery IVR and Call Routing Business Analyst @ (January 2008 - July 2011)
- EWorkforce Management Administrative Analyst @ (April 2005 - January 2008)
- Command Center Analyst @ (October 2003 - March 2005)
- Workforce Management Specialist @ (January 2001 - October 2003)
- Customer Care Representative @ (November 2000 - February 2001)
Erin Erickson Education
- Nazarene Bible College 1993-1996
- University of Colorado Colorado Springs
Erin Erickson Skills
- ACD
- Analysis
- Artificial Intelligence (AI)
- Avaya
- Avaya Technologies
- Business Analysis
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Call Center
- Call Center Development
- Call Centers
- Call Routing
- Career Management
- Cisco Technologies
- Confluence
- Contact Centers
- Cross-functional Team Leadership
- Cross-team Collaboration
- Customer Experience
- Customer Satisfaction
- Customer Service
- General Data Protection Regulation (GDPR)
- IVR
- Inbound Marketing
- Integration
- Jira
- Leadership
- Management
- Microsoft Office
- NICE Call Recording
- Process Improvement
- Product Leadership
- Product Management
- Product Road Mapping
- Program Management
- Project Management
- SDLC
- Social Media
- Strategy
- Tableau
- Team Leadership
- Telecommunications
- Troubleshooting
- VoIP
- Workforce Management
- multi channel
- ICM
- Outsourcing
- Microsoft Word
- Business Process Outsourcing Bpo
- Back Office Operations
- Military
- Cross Functional Team Leadership
- General Data Protection Regulation Gdpr
- Business Process Outsourcing
- General Data Protection Regulation
Erin Erickson Summary
- Erin Erickson, based in Colorado Springs, CO, US, is currently a Product Manager at Industry Dive. Erin Erickson brings experience from previous roles at Informa TechTarget, Expedia Group and Hotels.com. Erin Erickson holds a 1993 - 1996 Nazarene Bible College. With a robust skill set that includes ACD, Analysis, Artificial Intelligence (AI), Avaya, Avaya Technologies and more. Erin Erickson has 6 emails and 6 mobile phone numbers on RocketReach.
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