Erin Erickson Email & Phone Number
Product Manager @ Industry Dive
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Erin Erickson Location
- Colorado Springs, CO, US
Erin Erickson Work
- 2022 -now Product Manager @
- 2022 -now Product Manager @
- 2021 -2022 Product Manager @
- 2020 -2021 Customer Experience Manager @
- 2014 -2021 Customer Service Manager @
- 2011 -2014 Sr. Voice Solutions Analyst @
- 2008 -2011 Customer Delivery IVR and Call Routing Business Analyst @
- 2005 -2008 EWorkforce Management Administrative Analyst @
- 2003 -2005 Command Center Analyst @
- 2001 -2003 Workforce Management Specialist @
- 2000 -2001 Customer Care Representative @
Erin Erickson Education
- Nazarene Bible College
Education and History;
1993-1996 - University of Colorado Colorado Springs
Psychology
Erin Erickson Skills
- Avaya
- Workforce Management
- IVR
- Call Centers
- Telecommunications
- Contact Centers
- Call Routing
- Customer Experience
- VoIP
- Call Center
- Process Improvement
- Business Analysis
- Program Management
- SDLC
- Cisco Technologies
- Customer Satisfaction
- Cross-functional Team Leadership
- Call Center Development
- ACD
- Team Leadership
- Troubleshooting
- Management
- Avaya Technologies
- Business Process Improvement
- Customer Service
- Analysis
- Integration
- Inbound Marketing
- NICE Call Recording
- ICM
- Social Media
- Business Process Outsourcing (BPO)
- Multi Channel
- Outsourcing
- Microsoft Word
- Business Process Outsourcing Bpo
- Back Office Operations
- Military
- Cross Functional Team Leadership
- Project Management
- General Data Protection Regulation Gdpr
- Business Process Outsourcing
- General Data Protection Regulation
Erin Erickson Summary
- Erin Erickson, based in Colorado Springs, CO, US, is currently a Product Manager at Industry Dive. Erin Erickson brings experience from previous roles at Informa TechTarget, Expedia Group and Hotels.com. Erin Erickson holds a 1993 - 1996 Education and History; @ Nazarene Bible College. With a robust skill set that includes Avaya, Workforce Management, IVR, Call Centers, Telecommunications and more. Erin Erickson has 6 emails and 6 mobile phone numbers on RocketReach.
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