Erin Email & Phone Number
Customer Experience
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Erin Location
- Lodi, NJ, US
Erin Work
- 2026 -now Customer Experience @ The Radiator Store
- 2023 -2025 After-Sales and Sales, CSI and SSI Senior Program Manager @
- 2015 -2025 Senior Program Manager @
- 2022 -2023 Strategy and Technology Manager Ford Guest Experience Reservations @
- 2013 -2015 Supervisor, After-Sales Retail Product and Process Deployment @
- 2006 -2013 Supervisor, Automotive Dealer Process Development @
- 2002 -2006 Supervisor, Parts and Services Marketing @
- 2001 -2002 Supervisor, Special Procurement and Training @
- 1999 -2001 National Inventory Special Procurement Parts Analyst @
- 1998 -1999 Parts Assistance Center Customer Services Representative @
- 1994 -1998 Customer Service Call Center and Training Supervisor @ Popular Club Plan / J. Crew
- 1990 -1994 Manager Customer Service and Installation @ Giant Carpet Inc
- 1987 -1990 Office Manager, Rental Operations @ Rent-A-Wreck
Erin Education
- Fairleigh Dickinson University- Teaneck/Hackensack
Associate's Degree (Introduction to Automotive Operations. Automotive Retail Experience/ Brand Management. Legal Issues in the Auto Industry/ Consumer Rights. Introduction to Automotive Finance.)
2000-2001 - Ramapo College of New Jersey
(Softball, Volleyball)
1987-1989
Erin Skills
- Automotive
- Customer Satisfaction
- Customer Experience
- Retail Process Definition
- Technology Integration
- Service Drive Efficiency
- Leadership Development
- Best Practice Benchmarking
- Consulting
- Program Management
- Process Implementation
- Training
- Team Building
- Meeting Planning
- Management
- Inventory Management
- Customer Service
- Dealer Management
- Dealer Marketing
- Dealer Relationships
- Customer Retention
- Dealer Networks
- Product Deployment
- Process Improvement
- Leadership
- Sales Management
- New Business Development
- Retail
- Sales
- Sales Process
- Continuous Improvement
- Operations Management
- Vehicles
- Automobile
- Business Process Improvement
- SharePoint
- Business Development
- Time Study
Erin Summary
- Erin, based in Lodi, NJ, US, is currently a Customer Experience at The Radiator Store. Erin brings experience from previous roles at MSX International and Mercedes-Benz USA. Erin holds a 2000 - 2001 Associate's Degree in Introduction to Automotive Operations. Automotive Retail Experience/ Brand Management. Legal Issues in the Auto Industry/ Consumer Rights. Introduction to Automotive Finance. @ Fairleigh Dickinson University- Teaneck/Hackensack. With a robust skill set that includes Automotive, Customer Satisfaction, Customer Experience, Retail Process Definition, Technology Integration and more. Erin has 1 emails and 1 mobile phone numbers on RocketReach.
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