Erik Vercouteren's Location
Amsterdam, NH, NL
Erik Vercouteren's Work
- Director Customer Service @ bol.com
- CXPA Netherlands Board Member @ Customer Experience Professionals Association (CXPA)
- Head Of Customer Service @ APG
- Interim Director Customer Service @ Practicx Interim Management
- Chair of Judges International Customer Experience Awards @ Awards International
- EVP Customer Experience @ KPN
- VP Consumer Products | Product and Process Management KPN Consumer Market | P and L responsible @ KPN
- Program Director 4G | Responsible for the introduction of 4G by KPN | Created first-mover advantage @ KPN
- Manager Mobile Network Operations | Operations Manager @ KPN
- Manager Radio Access Network | Operations Manager @ KPN
Erik Vercouteren's Education
- London Business School
Executive Education - Exploiting Disruption in a Digital World
2019 - 2019 - Rotterdam School of Management, Erasmus University
Executive Education - Change Management
2019 - 2019 - IMD Business School
Executive Education - Orchestrating Winning Performance; KPN Executive and Strategy Programs
2012 - 2015
- Delft University of Technology
Master’s Degree (Industrial Design Engineering)
1988 - 1994 - Veluws College Apeldoorn
High School (VWO-B)
1982 - 1988
Erik Vercouteren's Skills
- IP
- Cellular Communications
- Telecommunications
- LTE
- 2g
- RAN
- UMTS
- 3g
- Mobile Devices
- Computer Network Operations
Erik Vercouteren's Summary
Erik Vercouteren, based in Amsterdam, NH, NL, is currently a Director Customer Service at bol.com, bringing experience from previous roles at Customer Experience Professionals Association (CXPA), APG, Practicx Interim Management and Awards International. Erik Vercouteren holds a 2019 - 2019 Executive Education - Exploiting Disruption in a Digital World @ London Business School. With a robust skill set that includes IP, Cellular Communications, Telecommunications, LTE, 2g and more, Erik Vercouteren contributes valuable insights to the industry. Erik Vercouteren has 2 emails and 1 mobile phone number on RocketReach.
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